Lead Compliance Analyst

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

 

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

 

About Travel Guard

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.

What you’ll be doing:

In this role guide Travel Guard through its first-ever SOC 2 journey and build a lasting, enterprise-wide compliance foundation. In this pivotal role, you’ll shape our audit strategy from the ground up—leading readiness assessments, driving control design, partnering with experts across IT, Security, Legal, and Operations, and serving as the go‑to liaison with external auditors. Your work will directly safeguard sensitive traveler data, strengthen global customer trust, and elevate our organization’s security posture. 

• Lead the end‑to‑end SOC 2 audit process from initiation through final reporting, including scoping, evidence collection, gap remediation, and coordination with external auditors
• Develop, document, and maintain compliance artifacts such as policies, procedures, control matrices, and risk registers tailored to travel‑insurance operations (e.g., claims handling, customer portals, payment processing)
• Partner cross‑functionally with IT, Security, Legal, Operations, and other teams to design and implement controls that address industry‑specific risks, including PCI, global privacy regulations (GDPR/CCPA), and sensitive traveler data handling
• Establish processes for continuous monitoring and internal control testing to maintain ongoing SOC 2 compliance and support future Type 1 and Type 2 audits
• Stay current on AICPA SOC 2 updates, evolving Trust Services Criteria, and regulatory requirements that affect the travel insurance and travel‑assistance sectors
• Mentor and guide team members on SOC 2 best practices and contribute to related control frameworks such as ICIF/ICFR

What skills and experience you’ll bring on this journey:

• A bachelors degree in Information Systems, Business, Cybersecurity, or related field
• 5+ years in IT audit, compliance, or risk management with 3+ years leading SOC 2 audits (experience initiating first-time audits highly preferred)
• Exemplary customer service skills when communicating with internal teams and external customers
• Exceptional communication skills to explain complex compliance topics to technical and non-technical audiences
• Strong project management, analytical, and leadership abilities; team mentoring experience is advantageous
• Ability to shift priorities based on deliverables and project deadlines

Why you’ll love working with us!

We value optimism, caring, togetherness, results-orientation, and forward-thinking.  

 

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey. 

 

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in