Lead Business Systems Analyst, MONARCH

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Business Systems Analysis

Job Category:

People Leader

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

Johnson & Johnson is recruiting for a Lead Business Systems Analyst, MONARCH.

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Job Description  

 

The primary purpose of this role is to lead business systems support for the MONARCH business across service, quote-to-cash, and commercial processes by partnering cross-functionally to optimize systems and improve process performance. This position spans CRM, ERP, and related platforms, including Salesforce, Microsoft Dynamics, SAP, CPQ, and other business systems. The Lead Business Systems Analyst will drive standardization, enhance efficiency, implement and/or oversee feature enhancements and defect resolution, and provide leadership for licenses, fees, and system governance. This role will also serve as a key business partner, working closely with IT and cross-functional stakeholders to align systems capabilities with business needs and strategic priorities. 

 

This role requires strong capabilities in requirements gathering, process analysis, process improvement, user needs assessment, stakeholder coordination, and user acceptance testing. The ideal candidate will serve as a business process expert for MONARCH, leading business representation in major Johnson & Johnson IT initiatives such as Butterfly and Transcend by gathering requirements, organizing subject matter experts, and translating business needs into scalable system and process solutions. The role requires a balance of technical aptitude, business acumen, and customer focus to deliver practical, efficient tools and workflows that support the business. 

 

Core Job Responsibilities:  

• Lead cross-functional partnership with service, quote-to-cash, commercial, and other teams to gather requirements, document current- and future-state processes, and drive standardization and business systems improvements. 

• Oversee and enhance key business systems, including Salesforce, Microsoft Dynamics, SAP, CPQ, and other platforms used across the MONARCH business. 

• Lead coordination with IT, SAP, and other technical teams to prioritize enhancements, deploy new functionality, resolve system defects, and manage release activities, including testing, production validation, and user readiness. 

• Provide leadership for business systems governance and administration, including user access, licenses, process documentation, configuration coordination, and alignment with security, compliance, and audit requirements. 

• Oversee data quality, reporting, and integration performance by monitoring process issues, driving root-cause resolution, and coordinating corrective actions with business and technical teams. 

• Lead coordination and management of external vendor products and support, including partners such as Cognizant, ProntoForms, and other third-party providers, to streamline costs and deliver solutions aligned with