Data Use Case Quality Assurance Head, Managing Director

Technology & Business Enablement (T&BE) empowers Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing technical solutions and infrastructure across the firm.

T&BE is responsible for the technology and infrastructure colleagues use, defending the firm from cyber-attacks, and processing every loan, transaction, trade, and customer request that comes into the firm. Our teams re-engineer the client and partner experience to deliver excellence through secure, reliable and controlled services, focused on making Citi a simpler bank that is easier to work and do business with.  Another critical component of T&BE is the Enterprise Data Office which is responsible for overseeing Citi’s Data strategy and implementation. This includes driving consistent standards and capabilities for enterprise data management.

Within T&BE, the Chief Operating Office (T&BE COO) drives a strong focus on risk and controls, compliance and value across T&BE organization and oversees Controls, Analytics and Decision Management, Quality Assurance, Regulatory Management, Data and Transformation for Technology, as well as Business Execution for our Technology, and Foundational Services functions.

The T&BE Quality Assurance (QA) function sits within T&BE COO organization and is responsible to provide independent and objective assessment on the effectiveness, quality and timeliness of the remediation of high severity issues and Transformation regulatory commitments across T&BE globally.

The Data Use Case Quality Assurance (UCQA) Head is a newly created role and will be a key member of the T&BE QA leadership team. This role will report directly to the T&BE Head of Quality Assurance. The Data UCQA Head will be instrumental in establishing and implementing UCQA processes within the Enterprise Data Office globally.

Key Responsibilities:

Use Case Quality Assurance Strategy

• Execute the UCQA mandate and provide oversight to drive consistent and clear QA processes, monitoring, reporting and escalation.

• Champion common QA standards, procedures and governance processes to create and maintain consistent and best in class QA protocols.

• Review the identified issues, gain agreement on planned actions and provide strategic remediation paths for key issues.

• Partner across T&BE, 1st line Risk and Controls, 2nd and 3rd line functions to drive accountability to deliver on remediation activities.

• Partner with the Data Quality Assurance Head to define and implement future state strategies over Data Quality Assurance activities.

Use Case Quality Assurance Processes

• Serve as the senior QA representative on the management forums governing Use Case execution.

• Proactively support T&BE Head of Quality Assurance and T&BE COO in identifying and executing strategic decisions and initiatives.

• Lead Data UCQA team and ensure on-time and quality execution of UCQA reviews across assigned portfolio in conformance with T&BE QA procedure. Supervise the team to ensure quality and concise UCQA workpapers and traceability matrix documentation. Ensure T&BE QA workflow tool is updated with accurate and complete information.

• Demonstrate expertise of risk management and control and in-depth knowledge of the assigned portfolio, Consent Order plan and interdependencies with other Issues/Regulatory Commitments.

• Supervise allocated resources and budgeted hours for the assigned portfolio to ensure any potential deviations is addressed and provide timely feedback in QA workflow tool.

• Drive positive change for T&BE to strengthen its risk management and control environment through successful Issue/RBCM remediation.

• Escalate any concerns/observations to relevant senior stakeholders and support them to identify solutions.

• Publish quality and on-time UCQA status reporting to T&BE leadership.

• Publish quality and on-time UCQA Clearance/Non-objection memo.

• Manage and mentor QA team members and support their career development within Citi.

• Drive improvement initiatives to improve the quality and efficiency of the function.

• This is a global role involving interaction with stakeholders across APAC, EMEA and NAM. Work timings accordingly will remain flexible.

Qualifications:

• Extensive experience in risk and control, supervision, issues management QA / control and monitoring processes.

• Specific subject matter expertise regarding risk and control disciplines within Data and/or Technology processes.

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