Senior Manager - Information Security - Identity and Access Management

The ideal candidate should possess extensive experience as an Identity and Access Management technical leader. A results-oriented Senior Manager will be responsible for leading and expanding a team of highly technical individuals supporting Web Access Management (WAM), Multi-Factor Authentication (MFA), and Directories. In this role, Sr. Manager will be responsible for developing and sustaining services related to WAM, MFA and directory services, application onboarding, operations, and product enhancements in alignment with organizational security policies and business requirements. 

CANDIDATE PROFILE

Required experience and qualifications: 

• Bachelors’ degree in computer science or related discipline or equivalent experience and certifications
• 7+ years of progressive and relevant industry experience that includes managing/supervising technical teams
• 4+ years’ experience implementation experience with one or more WAM, MFA and Directory technologies 
• 4+ years’ experience in supporting WAM, MFA and directory controls through people, process and technology that developed understanding and working knowledge of: 
  • SSO and federate services and how they integrate into the boarder functional and technical access management, for example: various federation standards like SAML, OAuth, OIDC, session management, SSO integrations, etc.
  • Developed and executed strategies to enhance access management processes, including the implementation of WAM solutions to streamline user authentication and application onboarding.
  • Direct experience in managing service operations and on-call needs as required
  • Technical understanding of MFA and directory standards like FIDO, Identity proofing, LDAP etc.
  • Supporting regular audit and compliance assessments for various controls like PCI, SOX, FTC etc.          

Preferred: 

• Security certification such as CISSP, CISA 
• Strong understanding of information security within Enterprise size organizations.  
• Experience of working within an outsourced and managed service IT delivery model
• Experience with Agile delivery and the use of Jira
• Hands-on management of the product including defining epics, business requirements elaboration, systems and process flow analysis, meeting critical milestones and deliverables that are time boxed
• Demonstrated ability to manage tight delivery timelines, and ensure our organization is on track to execute and deliver strategic change that meets our goals
• Excellent communication and project administration skills
• Integration experience with Active Directory, LDAPs, flat files, databases, servers, business applications or other target systems such as Ping Identity, Entrust, Radiantlogic, IBM products
• Experience presenting technical concepts to a non-technical audience 

Key Responsibilities

• Manages end-to-end service ownership and delivery along with enhancements for the existing WAM, MFA and directory services: 
• Initiates process improvements where gaps exists 
• Reviews design provided by technical team 
• Supports the technical team during change management process and escalations as needed 
• Supports the team during triaging and resolution of post deployment issues.
• Refines Marriott’s SSO application onboarding service by; 
  • Define t-shirt sizing of integration patterns
  • Defining LoE for application integrations and working within the agile framework
  • Supporting our business teams and managing escalations
• Collaborate with IAM teams, senior stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization
• Participates in scheduled audit reviews by providing the required evidence and documentation
• Drives consistent documentation for our services

Managing Projects and Priorities 

• Champions leaders’ vision for product and service delivery
• Thinks creatively and practically to develop, execute, and implement new project plans. 
• Generates and provides accurate and timely results in the form of reports, presentations, etc. 
• Plans, develops, implements, and evaluates the quality of operations

Delivering on the Needs of Key Stakeholders 

• Understands and meets the needs of key stakeholders
• Communicates concepts in a clear and persuasive manner that is easy to understand
• Demonstrates an understanding of business priorities
• Supports achievement of performance goals, budget goals, team goals, etc. 

Providing Technical Support and Consult