Sr. Sales Manager, Service

Date Posted:

2025-07-08

Country:

United States of America

Location:

OT233: GU - NEW YORK, NY One Penn Plaza, New York, NY, 10119 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis Elevator Company is searching for a highly motivated Sr Manager, Service Sales to lead a high performing team within the Manhattan operating territory.

The Service Sales Manager is managing all sales processes, providing direction for continuous improvement initiatives and meeting or exceeding the operating territory’s (OT) business objectives. You will lead the service sales colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. This role has a direct reporting partnership with the General Manager of the Manhattan operating territory.

On a typical day you will:

• Partner with and support the Manhattan General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives
• In partnership with the General Manager and Sales Enablement teams, build the OT’s service sales plan while managing standardized sales processes and sales management tools to be applied
• Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair
• Through strategic sales representative assignments and building strong relationships, you will foster and sustain meaningful commercial relationships with all customers and consultants
• As the Service Sales Manager, you will lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes
• Develop a keen sense for key prospective customers within OT and manage all accounts regarding any at risk or cancellations
• Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs

What you will need to be successful

• Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business.
• 5+ years business to business sales experience
• 5+ years people leadership experience in the elevator industry, or related industry
• Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application
• Ability to work in a highly team-oriented and dynamic environment
• Knowledge and strict enforcement of company EH&S policy and processes
• Strong desire for candidates who have a proven track record of meeting financial goals and objectives
• Bachelor’s degree highly desired, with 5 years of experience
• High school, or equivalent, plus 10 years of relevant experience
• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.

What’s In it For Me / Benefits

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and build what’s next!.

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