Head of Channel & Marketing Operations - Remote

Head of Channel & Marketing Operations

Role overview:

We’re seeking a highly competent, strategic leader to run Channel Marketing & Operations for North America. In this role you will own everything that flows through the channel — from distributor and reseller programs to regional reseller marketing, audio and video value propositions to and through the channel, content and events. You’ll lead a specialized team and partner closely with Sales, Product, Digital, Global Marketing, Finance and agencies to maximize channel-sourced revenue, drive partner engagement, and scale operational excellence.

Location: North America (Remote; U.S. — Eastern time zone preferred)

Team reporting to you:

You are a marketing team leader with focus on the channel to maximize Jabra’s strategic go-to-market business model. A broad and competent team will report into you with dedicated roles in the areas of distribution, DMR/NSP resellers, regional resellers, video and events.

Key responsibilities:

Strategy & Leadership

• Set and execute the North America channel strategy in alignment channel sales leaders, and supporting both regional and global priorities and commercial targets.
• Lead, mentor, and build a high-performing channel and operations team; define clear goals, KPIs and development plans.
• Act as the senior marketing partner to channel sales leadership to align partner incentives, territory plans, and pipeline generation.

Partner & Program Management

• Build and scale partner programs (MDF/co-op, joint campaigns, partner tiers, incentives) to accelerate reseller and distributor performance.
• Manage reseller and distributor relationships at the program level to ensure adoption and growth.
• Develop co-marketing frameworks, content playbooks, and performance expectations for partners.

Marketing Operations & Measurement

• Own channel campaign planning, budgeting, forecasting and ROI measurement; tie mar-keting activities to revenue.
• Lead martech strategy and operational integrations and execution (CRM, PRM, etc.), ensuring accurate lead flow, attribution and reporting.
• Implement robust campaign governance, tagging, QA, and data hygiene practices and GDPR-compliant data privacy policies.

Content, Creative & Demand

• Align video and content strategies to support partner enablement, product launches and demand generation.
• Oversee events strategy and execution for partner-facing shows, reseller trainings, and regional activations to maximize pipeline.

Process & Vendor Management

• Establish scalable processes, SLAs and governance for agencies and vendors supporting channel initiatives.
• Ensure compliance with global brand standards while enabling regional localization.

Stakeholder & Cross-Functional Collaboration

• Partner with Global Marketing and the CMO to operationalize global campaigns for the North America channel.
• Drive localization of global assets in the local North American market together with distribution channel partners
• Work with Finance and Sales Operations on program funding, tracking MDF usage, and reconciliations.

Required qualifications:

• Bachelor’s degree in business, Marketing or related field required, master’s preferred.
• 8+ years of progressive marketing experience; 3–5+ years in channel/partner marketing and marketing operations leadership.
• Proven success leading multi-disciplinary teams and managing distributed marketing channels (distributors, DMRs, resellers).
• Strong operational acumen: budgeting, forecasting, process design, and martech integrations.
• Advanced Excel and PowerPoint skills; experience building executive dashboards and telling a data-driven story.
• Excellent leadership, communication and stakeholder management skills.
• U.S.-based and authorized to work in the U.S.; remote within the U.S.; Eastern Time Zone preferred.

Preferred:

• Experience in B2B or consumer tech, audio, IT, or B2B2C channels.
• Familiarity with Microsoft Dynamics or other CRM platforms and concepts, PRM platforms, Customer Insights Journey, Monday.com, Asana, and attribution tools.
• Experience in data sharing contracts and collaborative business models.
• Experience managing events and video content at scale.

What we offer:

• Strategic leadership role with direct impact on North America revenue and partner ecosystem.
• Visibility and close collaboration with the CMO and Sales leadership.
• Competitive compensation and benefits.

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