Learn Automation & Quality Associate

In this highly impactful role,  you will drive innovative automation processes and strategies to enhance our global digital learning solutions operations. Your expertise in automation tools and analytics will be essential for streamlining workflows and delivering impactful solutions across the organization. If you are passionate about leveraging technology to elevate learning experiences, we want to hear from you!

As a Learn  Automation & Quality Associate in Digital Solutions, you will oversee the daily processing of HCM Learning management new course and existing course maintenance automation tasks through robotics supporting Business As Usual intake as well as specialty high-impact requests, collaborate with teams to streamline workflows and manage digital learning tools. You will support initiatives that drive efficiency and quality ensuring learning solutions remain effective and scalable. Your work empowers partners across the organization, helping them access reliable and innovative learning experiences. By leveraging emerging technologies you help create a transformative learning environment that fosters ongoing improvement and future-readiness for all learners.

Job Responsibilities:

• Support learning operations automation technologies, global scalability, process control documentation, field readiness for technology upgrades, and process agility. 
• Implement a continuous improvement mindset by regularly assessing and refining Digital Solutions tools, aligning quality standards, and developing scalable automation strategies based on reporting trends, user feedback, industry developments, and organizational needs.
• Support change initiatives that advance automation and quality operating enhancements, ensuring seamless transitions and high adoption rates across the organization.
• Consult with HCM partners to ensure alignment of HCM functionality with robotic processing. 
• Stay current with industry trends in automation and quality, particularly in digital operations development, quality validation, effective use of accessibility tools, and measurement and evaluation practices.
• Engage with learning partners to understand and document emerging operational refinement needs. 
• Create strategies and lead initiatives to expand the use of automation technology and quality tools. 

Required qualifications, capabilities and skills:

• Bachelor’s degree 
• Minimum of 3 years of work experience in complex Digital automation tools, Oracle HCM Learning Management tools, troubleshooting, agile workflows, technical infrastructure, multimedia tools, quality controls,  accessibility tools and Learning Technologies.                                                                                 
• Excellent written and verbal communication skills as well as strong escalation skills
• Working knowledge of Oracle HCM Learn Management admin and learner functionality, Git/Bitbucket, IntelliJ, Cucumber/Gherkins, Jira, Tableau,  JDK, Maven, cloud services, and AI tools such as LLMs (ChatGPT).
• Experience running & troubleshooting production environment BOT automation in a production operational team.
• Strong project management & prioritization skills demonstrated by balancing multiple projects through agility processes, quality, controls & risk management, process scalability, MVP task completion and business impact of deliverables.
• Ability to build effective teamwork, collaborate with technical and business partners, openness to leverage multiple perspectives, and ability to work both independently and collaboratively to achieve deliverables.
• Ability to identify, learn, grow and troubleshoot new tools, platforms, and production processes.

Preferred qualifications, capabilities and skills

• Experience researching, evaluating, and prototyping emerging technologies/approaches and consult on potential application in learning.
• Strong knowledge of HCM data & digital learning tableau reporting tools, reporting design techniques, data feeds to assure accurate reporting.
• Experience designing, developing, and troubleshooting robotic templates.
• Working knowledge of Figma, HTML5, xAPI, Microsoft Office Tool, User Experience/User Interface, Computer Science, Learning Technologies, Learning Design and Development, or similar field.

 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial