Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

Commitment to Service Excellence

Serve as Patient Advocate and Service Ambassador by  providing  a  favorable first impression and proactive attention to internal and external customers in order to meet or exceed expectations, address concerns, and optimize experience.

• Project a professional appearance and demeanor including appropriate body language and vocal tone.
• Immediately recognize and acknowledge internal and external customers in a welcoming, courteous and professional manner.
• Respect the privacy, dignity and confidentiality of our patients and be responsive to their needs by showing concern, empathy, patience and respect.
• Maintain composure during stressful situations and use sound judgment.
• Provide immediate service recovery by taking ownership of any problems that may arise and resolving them utilizing appropriate rationale.
• Provide patients with and interpret Patient Rights and Responsibilities.

2.Scheduling

Coordinate scheduling of all walk in, add on, and follow up appointments in accordance with established guidelines and in multiple systems, i.e. UChart Cadence/Prelude/Enterprise Billing, UMCare, and RIS/PAC.

• Enter and/or update all pertinent data including demographics, financial, and referring physician information.
• Interact with patients and collaborate with providers and clinicians to appropriately schedule appointments taking into account scheduling guidelines per division/specialty/provider, resource availability, special needs, timeframes, medical necessity, and payer and contractual guidelines.
• Determine appointment type and utilize analytical skills to determine appropriate slot utilization and instances when overbooking is appropriate.

• Obtain and document pertinent insurance verification information (i.e. CPT codes, service description, reason for visit, etc.) needed