Help Desk Specialist II

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Desktop Computers, Information Technology (IT), Peripheral Devices, Troubleshooting

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Help Desk Specialist II are needed!

Transform technology into opportunity as a Help Desk Specialist II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Specialist II you will provide support to end users on a variety of issues; identify, research, and resolve technical problems. You will also respond to to telephone calls, email and personnel requests for technical support while documenting, tracking, and monitoring the problem to ensure a timely resolution.

HOW A HELP DESK TECHNICIAN V WILL MAKE AN IMPACT

• Software installation and support of commercial software and related upgrades

• Update solutions database with applicable resolutions

• Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop

• Monitors and enforces all IT policies and procedures

• Assist with setting up new users in IDAM and multiple level security LDAP profiles

• Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware

• Maintains, upgrades, and repairs PCs/laptops and Window desktop applications for all systems

WHAT YOU’LL NEED TO SUCCEED:

Experience

• 5+ years of experience in information technology or a related field

• SAP experience required

Education

• BS degree in Computer Science, Information Technology or equivalent experience (4 years)

Certification

• IAT Level II - within 6 months of hire

Security Clearance

• Required - TS/SCI

• Must be able to obtain - TS/SCI with CI poly

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid additional vacation and holidays

#AirforceSAPOpportunities

The likely hourly rate for this position is between $69,445.00 - $93,955.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us th