FRONT OFFICE ASSISTANT I

SUMMARY OF POSITION:

The Front Office Assistant I will perform a variety of general clerical duties and special projects.

ESSENTIAL JOB FUNCTIONS:

• Greets and checks- in patients including handing out questionnaire/files, scanning insurance card, and collecting co-payments.
• Schedules appointments for patients.
• Answers phone calls and responds to requests appropriately.
• Calls patients and reminds them of upcoming appointment.
• Verifies/updates patient insurance and billing discrepancies.
• Informs and refers patients of the NEMS’ services and programs.
• Conducts periodic updates of demographic and financial data.
• Transfers triage patients to Medical Clinic team.
• Receives, sorts, and routes daily mail.
• Prepares and sends out mailings.
• Assists in outreach projects.
• Covers staff members at other clinic sites.
• Submits all PCP change requests in EHR for approval
• Checks, responds, and forwards, if necessary, in order to close out patient portal message
• Rotates to other clinic sites or medical departments as required.
• Performs other job duties as required by manager/supervisor.

QUALIFICATIONS:

• Completion of a high school certificate or equivalent required.
• Must be proficient in computers.
• Must be detail oriented.
• Prior customer service experience preferred.
• Prior experience in a medical field is a plus.

LANGUAGE:

• Must be able to fluently speak, read and write English.
• Fluent in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish and other languages may be required depending on location.
• Fluency in other languages are an asset.

STATUS:

• This is an FLSA non-exempt position.
• This is not an OSHA high-risk position.