Mortgage Branch Manager (Pule Mortgage)

This position is 100% in office Monday - Friday in Austin, TX.

Job Summary

The Mortgage Branch Manager provides leadership by generating an effective mortgage strategy and working with the Homebuilder to meet and exceed plan goals.

Primary Job Responsibilities

• Responsible for effectively leading a full team by overseeing all aspects of hiring, performance management, employee development, and mentorship to ensure high productivity and optimal staff engagement in a mortgage branch environment.

• Responsible for all training of sales professionals on the benefits of Pulte Mortgage including but not limited to the expanded customer inquiry tools, online application process and post application tools for tracking customer status during the escrow period.

• Proactively pursues and secures signups for Pulte Mortgage at point of sale.

• Actively participates with builder in Homebuyer and/or Realtor events designed to generate community interest.

• Sets standards for customer service in conjunction with local homebuilding management and achieve targeted customer satisfaction rating goals.

• Ensures the team achieves expected outcomes and effectively manages challenges as they occur.

• Attends all community and leadership meetings as a member of the Division Senior Operating team.

• Serves as a liaison between various builder and mortgage functions to efficiently manage Division's backlog. 

• Ensures timely subdivision approval.

• Must meet or exceed business plan goals.

• Manages branch financial performance. 

• Performs other duties as assigned.

Management Responsibilities

• Ensures appropriate staffing to meet department needs

• Utilizes recruiting and selection tools/processes to build organizational talent

• Delegates work according to employee’s abilities and skills

• Evaluates employee’s performance and plans for compensation actions in accordance with that performance

• Provides developmental opportunities through identification of internal and external training opportunities

• Creates opportunities for employee growth

• Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors)

Scope

• Decision Impact: Division

• Department Responsibility: Single

• Budgetary Responsibility: Yes

• Direct Reports: Yes

• Indirect Reports: No

• Physical Requirements: Not applicable

Required Education/Experience

• Minimum High School diploma or equivalent College degree preferred

• Must be able to obtain and maintain mortgage licenses in multiple states

• Minimum of 3-5 years prior leadership experience

• Minimum 2-3 years prior mortgage banking industry experience

Required Licensing, Registration and/or Certifications

• Valid Driver's License as driving is an essential function of this position

• An active NMLS License is preferred

• Must be able to obtain and maintain mortgage licenses in multiple states

Required Skills/Knowledge

• Builder affiliate experience is preferred

• Ability to communicate actionable and valuable information to various dependent parties at different levels of the organization in a clear, effective, and professional manner

• Experience in team management and leadership, with a focus on professional development and growth

• Effective understanding of mortgage lending processes, regulations, and industry trends

• Demonstrated ability to drive results and achieve operational excellence

• Ability to proficiently collaborate with diverse leadership teams spanning different functions

• Ability to implement effective hiring processes and strategies to attract top talent and meet staffing needs

• Experience in conducting regular performance evaluations, providing constructive feedback and actionable insights

• Experience in identifying individual and team development needs and implementation of tailored development plans to support career growth

• Experience in growing a culture of continuous learning and professional development through mentorship, coaching, and learning initiatives

• Experience in driving a collaborative work environment where team members are encouraged to participate in team-building activities, recognizing and celebrating indivi