Performance Effectiveness Advisory Consultant, Patient Access Organization

General Information

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Work Location: Los Angeles, USA Onsite or Remote Fully On-Site Work Schedule Monday-Friday 8am-5pm Posted Date 09/06/2024 Salary Range: $102500 - 227700 Annually Employment Type 2 - Staff: Career Duration Indefinite Job # 19345

Primary Duties and Responsibilities

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Play a key role with a world-class health system. UCLA Health runs and operates over 200 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. Working under the direction of the Senior Director of Patient Access, the Patient Access Organization (PAO) Performance Effectiveness and IT Solutions Advisor serves in a leadership role to advise PAO leadership on the effectiveness of the organization’s design and performance in supporting ambulatory clinic partner requirements.  

This leader ensures a patient centered access approach to services are delivered smoothly, efficiently, and timely.  This leader serves as the primary liaison to the ISS telephony support and applications teams to ensure systems requirements are met to effectively support enhanced performance of the Patient Communication Center agents.  The Performance Effectiveness and IT Solutions Advisor effectively collaborates with executive leadership, IT, HR, and Finance to identify and proactively mitigate issues which create barriers to ambulatory access and patient flow. Overall, this leader will work on strategic initiatives on behalf of the Patient Access Organization to assess, measure, monitor, and achieve organizational targets.  This leader creates and maintains a goal-oriented climate of cross-team collaboration for effective problem solving, conflict resolution, in support of the PAO mission, to provide timely, convenient, and equitable access for all UCLA Health patients and the communities we serve.

This position will be based out of the greater Los Angeles area and operate under a Hybrid Fixed model.

Salary Range: $95,900 to $222,100

Job Qualifications

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Required

·       Bachelor’s Degree in a relevant field

·       Certification in at least one Epic Application or willingness to obtain certification within 6 months of hire 

·       Minimum ten (10) years of health care management experience