Senior Manager, Information Technology Operations

Responsibilities

Sustainment Division Support. The Sustainment Division provides GCC mission services to improve the efficiency and effectiveness of operational support services for both the GCC and the Warfighter. The Sustainment Division provides foundational services such as continual process improvement, cost control, mission planning, and opportunities for organizational efficiencies which include development of tools, asset management (HW/SW) for LCM and property accountability and security control to protect GCC CONUS managed DODIN-A services (NIPRNet and SIPRNet). • Cyber and Physical Security Services. Perform cybersecurity services to secure DODIN-A information systems and networks (NIPRNet, SIPRNet) as dictated by AR 25-2, AR 380-5, AR 190-13, and all other applicable DoD, Army, and GCC security policies and procedures. Cyber and physical security services include Vulnerability Management, Access Management, Physical access control, Security Assistance Visits (SAVs) support, System authorization/Risk Management Framework (RMF) and CSSP support, and documenting security processes for Government review/approval. • Property Accountability. Provide logistical support in managing IT equipment, software, and supplies of the GCC (both hand-receipt and non-hand receipted items) from acquisition through disposal in compliance with Army Regulation (AR) 710-2 & AR 735-5. Support accurate accountability and record maintenance of all hand receipt items (non-expendable) within the GCSS-A; and non-hand receipt items (durable) and software licenses within a locally managed database/tracking mechanism. • Lifecycle Management (LCM). The Lifecyle Management Team tracks and manages assets for the GCC from requirements identification through procurement to disposal. Assets may be Enterprise, Theater, and/or locally procured and include hardware, software, licenses, support equipment, etc. to provide the full service and/or capability to the customer. The goal for Lifecycle Management is for Government budgetary planning (current fiscal year and out years) and accountability for both Enterprise, Theater, and non-Enterprise services and/or capabilities. • Web Site Support and Maintenance. The GCC maintains internal and Enterprise web portal and web-based collaborative platforms and services in support of internal operation, Enterprise mission overview, and operational collaboration. Support the Government in managing hosting support services to include access, security, auditing, and backups for the web portal and other GCC web-based collaborative platforms, services, and tools. • Software Tool Support. Configure, customize, and maintain software tools on Enterprise-provided collaboration platforms (to include items such as MS SharePoint) to provide enhanced capabilities for collaboration and development of automated processes and workflows for streamlined staffing IAW current Government and industry quality standards (i.e. ISO 9001) to aid the operational efficiency of the GCC. Configure and customize interfaces and/or software tools on Enterprise platforms and software toolsets.• Army Enterprise IT Service Management. Use Army Enterprise Service Management Platform (AESMP) (or current Government-approved system) and its process-based approach to design, plan, document, deliver, operate, and manage IT services provided by the GCC to its customers. Follow industry BBPs where possible to improve and/or expand the existing ITIL processes to optimize the service quality to GCC customers. Existing ITIL processes are currently: Service Request, Incident, Event, Problem, Change, Availability, Release, Deployment, Capacity, Service Asset and Configuration Management, and Continual Service Improvement.• Risk Management. Track all identified risks to service delivery (process and/or quality) in a risk registry with subsequent, approved countermeasures. Risk should be tracked and framed as operational risk to the quality of services delivered. Quality should be tracked and articulated based upon KPIs and metrics identified in Appendix C: ITIL Performance Standards. • Configuration Management. Manage all assets necessary to provision DODIN-A services using ITSM via a ticketing system, and the CMDB that is comprised of all configuration items over which the GCC performs O&M Management. Configuration items should be fully documented including service alignment, IP address, location, model, LCM contract, and serial number. Physical/logical diagrams and other supporting documentation will be updated as changes occur on the network. • Knowledge Management. Manage, recommend, and implement approved changes and/or enhancements to the RCC Knowledge Management (KM) processes to improve the efficiency of operations for the GCC.• Data Management. Define and implement an approved Data Management Plan (DMP) for the GCC to structure how data is collected, stored, used, and retained in support of the operational mission. The