SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60065645

Requisition No: 871243 

Agency: Children and Families

Working Title: SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60065645

 Pay Plan: Career Service

Position Number: 60065645 

Salary:  $1,636.98 - $3,422.39 Bi-Weekly 

Posting Closing Date: 03/09/2026 

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                                                                                    Senior Human Services Program Specialist (Data)

 

 

Location: This position will report to SunCoast Region Office of Economic Self-Sufficiency Program Office and may be located in any of the following counties: Hillsborough, Pinellas, Sarasota or Lee County.

 

This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families.  Teleworking is not an option. 

 

 The individual occupying this position is responsible for ensuring that policies and procedures of the ESS Programs are correctly administered within the Region.  This is accomplished through data analysis and coordination with Headquarters and Regional Operations staff to ensure that eligibility activities are completed according to current operating procedures.  This position may involve some traveling within the region. Facility is a tobacco free environment.  

 

 The bi-weekly salary range for this position is $1,636.98 to $3,422.39.

 

 PRIMARY DUTIES MAY INCLUDE:

• Utilize the Office of Economic Self Sufficiency data systems and applications to include SQL, Power BI/Analytics, and QMS etc. Extract and analyze data, create performance and forecasting reports for the Executive Management and Regional Management Teams.
• Provide technical assistance and facilitate systems training to the Regional Management Team and assist with analysis, forecasting and producing related reports.
• Compile statistical reports and prepare memos and other correspondence as requested. 
• Conduct studies and evaluations of Regional and statewide performance in key metrics, identify gaps, deficiencies and or best practices and make recommendations.
• Provide quality assurance support by completing various ADHOC reports and delivering findings.
• Review and analyze performance data to determine service center and/or region policy and procedural strengths and opportunities.
• Coordinate with operations to ensure performance measures are met in each service center through data analysis, case reviews, recommendations, and follow-up.
• Provide quality assurance and Operational support and technical assistance through case reviews, completion of ad-hoc reports, casework, and review of data systems.
• Develop, interpret, coordinate, and communicate program policies and procedures specific to Region and Operations staff.
• Provide correct real time policy and procedural guidance and assistance.
• Develop training curriculum or plans, organizes, and conducts pre-service, in-service and policy update training for staff and insures employees have the basic knowledge required to administer a variety of programs.
• Plans, organizes, and conducts in-service and policy update training for staff and insures employees have the basic knowledge required to administer a variety of programs.
• Assist in the development, implementation and monitoring the annual quality management and assurance plan in conjunction with other Economic self-sufficiency staff.
• Collaborates with others or works on teams to accomplish work-related activities and to determine appropriate action or recommend improvements or solutions to problems.
• Provide Quality Assurance support, Operational support and technical assistance through case reviews, completion of ad-hoc reports and review of data systems.
• Review and analyze performance data to determine policy and procedural strengths and opportunities.
• Performs other related duties as required.

  

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of the organization’s mission, vision, and functions, and how its social, political, and technological systems work and operate effectively with them. 
• Develop and maintain data sources for the purpose of running queries and developing reports as needed. 
• Knowledge of, and experience in, the public assistance programs administered by Economic Self Sufficiency including Temporary Cash Assistance (TCA), Food Assistance (FA), Medicaid (FMED), and Refugee Assistance Program (RAP).
• Knowledge of various computer systems used within the ESS Program includi