Sr. Field Service Technician - VESTA 9-1-1

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Motorola Solutions Center (MSC) Organization is responsible for supporting the implementation and maintenance of highly technical communications systems at customer locations. Job tasks include but are not limited to: deployment, optimization, and repair of infrastructure, 911/Emergency CallWorks/VESTA equipment, subscribers, Microwave, Computers, Servers and Network equipment both internally and externally to Motorola Solutions. The department works with System Manager, Engineering, Sales team, Project Managers, System Technologists and Service Partners to accomplish the assigned tasks. The department is on-call 100% to cover public safety customers.

Job Description

• Provide onsite technical support of VESTA 9-1-1 and NGCS 9-1-1 applications including advanced troubleshooting of software, preventive maintenance of the communication system infrastructure and performance optimization of the architecture including, but not limited to servers, routers, gateways, and data infrastructure. 

• Maintain, optimize, test and document complex communications systems. 

• Update cases in the ticketing system and provide weekly reports of activities and accomplishments. This position requires participation in an on-call rotation.

• In-depth installation, configuration, and troubleshooting experience for Windows Server 2019, 2016, 2012, Windows 7/10 Operating Systems

• Ability to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support  

• Handle stressful situations & troubleshoot critical issues while maintaining effective communication with customers and Motorola management

• Provide Linux/UNIX technical support to customers

• Troubleshoot various server/desktop hardware related issues, LAN/WAN and 3rd party application integration

 

Desired Qualifications: 

• 4+ years of experience in resolving customer technical issues 

• Microsoft MCSE 

• Cisco CCNA/CCNP certifications or related experience

• Windows Domain architecture/integration / Active Directory

• Excellent interpersonal skills

• Strong knowledge of VESTA 9-1-1 Applications

• VMware virtualization suites

• Computer Telephony Integration (CTI) Applications

• Experience with database related technology and administration (SQL Server)

• Servers (Dell and HP)

• Firewalls and security related applications

• GIS applications

• VOIP applications

• PBX and Premise systems

• Strong telephony knowledge and experience

**Must be a US Citizen and able to obtain background clearance as required by US government customer**

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Basic Requirements

• Associates degree OR 4+ years experience in one or more of the following: Emergency Call Handling, VESTA/CallWorks, LMR, RF systems, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering  or Networking equipment.

• Legal authorization to work in the U.S. indefinitely is required. Employer work p