Senior Netsuite System Administrator

Job Summary:

The Senior System Administrator will be responsible for administration, configuration, and continuous improvement of the applicable business system(s) (NetSuite, Workday, etc) partnering with stakeholders across Finance, Accounting, Operations, and Supply Chain to translate business needs into scalable solutions. This role serves as an escalation point for complex support issues, helps govern change management to ensure enhancements do not negatively impact operations, and maintains strong security and access controls.

 

Core Duties

• Responsible for implementing, analyzing, and continuously improving the business system in area of responsibility to support evolving business processes and growth.
• Administer configuration including roles/permissions, forms, fields, workflows, custom records, approvals, and reporting structures; ensure best practices and maintainability.
• Own security and access control, including role design and permissioning; support periodic reviews and audit readiness.
• Provide tier-2/tier-3 support and troubleshooting for complex issues; identify root causes, document resolutions, and help prevent recurrence.
• Manage changes across the lifecycle (intake → design → build/config → testing → release), ensuring changes do not negatively impact business operations.
• Administer and document user acceptance testing (UAT) working with end users; coordinate release readiness and post-release validation.
• Develop and maintain saved searches, dashboards, KPIs, and reporting to improve visibility and decision-making.
• Support data management activities (imports, cleanup, governance standards) to maintain data accuracy and integrity.
• Partner with developers and technical specialists on matters of design, testing, debugging, access, integration, and related activities.
• Create and deliver user documentation and training materials; provide ongoing system support following implementations and enhancements.
• Triage enterprise service tickets and coordinate with stakeholders to drive timely resolution and clear communications.

Basic Qualifications

• Bachelors in information systems/computer science
• 5+ years of hands-on applicable System administration experience (configuration, security, and cross-functional support).
• Demonstrated ability to map business processes to ERP functionality and recommend improvements.
• Strong troubleshooting, debugging, and problem-solving skills; high attention to detail and data integrity.
• Experience planning/supporting UAT, producing training/documentation, and supporting end users in a fast-paced environment.
• Excellent communication skills and ability to liaise between business stakeholders and technical teams.
• Preferred Qualifications:
• Appropriate system certifications (SuiteFoundation / Administrator) or equivalent experience for relevant system being administered.
• Experience with SuiteAnalytics and familiarity with SuiteScript and integration patterns (REST/SOAP/iPaaS) or equivalent for relevant system being administered.
• Experience supporting multi-subsidiary, multi-currency, or global ERP operations.
• Ability to travel occasionally
• In office role
• Location requirement: San Antonio, TX

Desired Qualifications

• Experience with Adyen
• Experience with Avalara
• Experience with Coupa

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.