CHILD SUPPORT CASE PROCESSING CONSULTANT - 73004948

Requisition No: 842761 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING CONSULTANT - 73004948

 Pay Plan: Career Service

Position Number: 73004948 

Salary:  $38,959.92 - $49,608.48 / Annually 

Posting Closing Date: 12/18/2024 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Consultant (Operations Anlayst I)

Lakeland

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY: This position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• Mentoring and training to team members
• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:  

• Currently employed with the Florida Department of Revenue.
• Two years of experience conducting research and analyzing information to make decisions. *
• Experience coaching, mentoring, or training others.
• Two years of experience communicating with customers for the purpose of resolving inquiries.
• One year of Child Support Program experience.

SUBSTITUTIONS:

• *Relevant education may substitute for the required experience.

PREFERENCES:

• Preference may be given if an applicant has experience in the Cass Assess and/or Judicial Review processes.

SPECIAL NOTES:

• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• This position will make use of Alternative Screening Criteria in lieu of an SVT,

SALARY: $38,959.92 - $49,608.48.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.