Clinic Manager I, Advanced Care Primary Care

HealthPartners is hiring a Clinic Manager I, Advanced Care Primary Care. This position provides overall direction and management of care delivery and support operations at assigned location(s) in partnership with the Chief of Professional Services and department leaders. Responsible for ensuring clinic staff provides high quality, accessible, cost effective and patient focused services. Collaborates with physicians and other health care providers to establish, implement and maintain patient care and quality service standards to meet members’ and patients’ expectations. Partner with the Physician Leader (COPS), Regional Clinic Director and the leadership team at the site to identify clinic priorities and initiatives in support of the mission and goals of HealthPartners. Work in collaboration with other primary, specialty, ancillary care and pharmacy supervisors, managers and directors to ensure the experience is seamless for the patient.

ACCOUNTABILITIES: 

People

• Responsible for the supervision of staff, including having the authority to hire, transfer, lay off, promote, discipline and discharge, train, reward and review performance of employees. Ensures compliance to organizational and departmental policies and procedures.Evaluates performance and provides feedback for direct reports
• Establishes and maintains a culture of accountability.
• Develops and maintains community relationships
• Serves the community through involvement in and support of community activities
• Responsible for recruitment and retention, management, development and training of supervisory staff and employees directly or in collaboration with service line supervisors
• Partners with HR, Nursing leadership and physicians to support learning CEUs, webinars and other learning opportunities for leaders and front line staff
• Works with staff physicians, lead physicians and department heads to assure the operations of the clinic maximize physician time and create an environment staff and physicians enjoy
• Partners broadly with key leaders in other departments including Marketing, Patient Accounting, Facilities and Member Services, CareLine, Appointment Center, Lab, Radiology, Pharmacy, Coding Services 
• Builds a culture of collaboration and trust throughout the clinic that drives employee satisfaction through initiatives such as Healthy Workplace

Health 
 

• Monitors and assesses for quality improvement processes including Care Model Process
• Uses data for decision-making and participates in the development of data collection systems required to administer clinic operations.
• Plan and implement key HPMG goals and objectives including, but not limited to, implementation of best practice, quality improvement initiatives and execution of prepared practice teams.
• Ensures effective and consistent implementation of projects and initiatives
• Ensures the improvement of health and quality measures, i.e., optimal diabetes care
• Leads local improvement efforts to improve systems and patient care results 
   

Experience

• Builds a culture of collaboration and trust that drives improved staff satisfaction and drives toward 10th percentile results in our patient experience measure.
• Manages patient satisfaction and employee involvement
• Ensures consistency in customer service in all areas
• Manages outcomes for any complaints or concerns with members and patients; using prescribed methods of service recovery; provides follow up after resolution
   

Stewardship
 

• Uses data to guide and direct clinic operations
• Plans, develops and monitors the budget for their area of responsibility
• Monitors financial performance, identifies and implements strategies to reduce costs and improve quality of care/service
• Prepares and administers emergency response plans
• Responsible for all facility management including upkeep and remodeling and offers suggestions for prioritization when appropriate to Facilities Services
• Actively works to meet group practice building goals set by HPMG 

Leadership 

• In everything you do, think “