Kickstarter- Junior operations Engineer

As a Junior Operations Engineer IGA or PAM / AM, you’ll help organisations stay secure and compliant by keeping their IGA and/ or PAM/AM solutions running smoothly. You’ll resolve support tickets, assist with change handling, and grow into a role where you take ownership and drive improvements. Along the way, you’ll build deep IAM expertise and contribute to a team that values initiative, knowledge sharing, and continuous growth. 

 

The Kickstarter Program 

💼 Kickstart your career in a future-proof industry: Learn the fundamentals of IAM, cybersecurity, and our company’s mission. 
🛠️ Gain hands-on experience with real-world challenges and tools in a thriving community of IAM professionals. 
🤝 Collaborate with experts and other IAM Career Kickstarter participants to solve complex problems. 
🌱 Develop your skills by learning from experts who are passionate about teaching and mentorship. Get practical training and benefit from close collaboration and teamwork. 
🚀 Grow quickly into a role that suits your strengths. 

Your first months: 

• In your first 2 weeks: get to know your new team and get more context around what you will be doing at SITS | Traxion.
• In the next 3-4 months: Get brought up-to-speed with the IAM world, get hands-on training for both hard skills and soft skills that are necessary to become successful in this field. Obtain the necessary certificates for your respective field and gain insight into your personal communication preferences and underlying drives in order to build on your development plan. Form a collaborative, supportive environment with the other Kickstarters. At the same time, get situated and start developing within your team and start a deep dive into your new specialism.
• The next couple of months: Gain hands-on experience working at & with clients. Together with your buddy and the support of your colleagues you will rocket into becoming a specialist.
• After that: You are fully embedded into your team and further develop yourself as a specialist within your field. Your professional goals act as a guideline for the steps in your development to ensure you can keep working towards your ambitions. 

 

What you'll do as an Operations Engineer  

• Actively contribute to achieving the company's SLAs;
• Begin by assisting in resolving 2nd and 3rd line tickets but quickly grow in independence and start taking responsibility and ownership over this;
• Support senior Operations Engineers with change handling and documentation; 
• Attend technical sessions, vendor trainings, and customer shadow sessions; 
• Understand SLA/DAP basics and contribute to security awareness; 
• Assist with IAM/PAM/IGA-related tasks such as RFIs (technical and functional customer questions) requiring technical expertise around the IAM/PAM/IGA solution;
• Active participation in optimizing existing operations and processes;
• Build your IAM knowledge and work towards obtaining and retaining relevant certifications. 

 

The impact you'll have 

Your role as an Operations Engineer is crucial to company success. Following a successful implementation, you take ownership of ensuring that our clients remain informed and up to date on their IGA, PAM, or AM solutions. Together with the team, you will be responsible for proactively monitoring system performance, troubleshooting issues, resolving incidents, and providing expert support to maintain operational continuity and client satisfaction. As a junior we highly value your input and growth within the team. We have a high level of seniority and lots of enthusiasm to share k