Inside Sales Manager (B2C)

*This role will begin remote and transition to a hybrid schedule (at least 1 day a week in office) once our Las Vegas office opens

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

 

About the role

We are looking for an Inside Sales Manager (B2C) to join our company and support our dedicated team of Account Managers/Sales Reps. In this role, you will play a crucial part in driving top-of-funnel sales activities by addressing daily needs and enhancing sales performance through effective goal setting, recognition, coaching, and mentoring.  As an Inside Sales Manager (B2C), you will cultivate a culture of continuous learning by coordinating ongoing sales training sessions. You will handle the hiring and onboarding of new Account Managers/Sales Reps, serve as a key point of contact for cross-functional partners on sales-related initiatives, and develop and implement key sales initiatives to drive business growth.

 

Your responsibilities

• Day-to-Day Team Support
  • Review and manage team calendars daily to ensure sales coverage.
  • Work with Account Managers/Sales Reps to overcome complex homeowner scenarios.
  • Resolve homeowner complaints.
• Performance Management
  • Establish monthly sales goals. 
  • Monitor quantitative and qualitative performance by evaluating sales reports and listening to sales calls. 
  • Provide coaching to Account Managers/Sales Reps who do not meet performance expectations.
  • Conduct 1:1s and team meetings.
• Sales Training
  • Develop and implement monthly sales training plans.
• Hiring & Onboarding
  • Interview and hire new Account Managers.
  • Guide new Account Managers/Sales Reps through the onboarding process.
• Cross-Functional Support
  • Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Sales Initiatives
  • Develop and implement strategies for call campaigns, including establishing call volume expectations, creating scripting, establishing SLAs, etc.
  • Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience. 

 

About you

• Bachelor’s degree in a related field, or equivalent practical experience.
• 5–7 years of experience in sales management, with a strong focus on performance management for telephonic sales teams.
• Demonstrated ability to analyze performance data, identify trends, and drive operational improvements.
• Proven experience leading complex operational and strategic initiatives.
• Experience in Real Estate, Mortgage, or HELOC industries is strongly preferred.
• Prior experience managing remote teams, with a data-driven approach to tracking and improving performance.
• Strong decision-making skills—able to assess multiple paths, collaborate with key stakeholders, and align outcomes with business goals.
• Skilled in defining short-term success metrics that align with long-term company objectives.
• Excellent prioritization and organizational skills, ensuring clear ownership and focus across the team.
• Effective in conflict resolution, fostering open communication and collaboration, and knowing when to engage additional stakeholders or HR.
• This role requires attendance at four onsite events per year, which will involve travel. Participation in these events is mandatory.
• This position requires that you obtain an