Customer Support Advisor (Outside - John Deere - Large Construction Equipment

CUSTOMER SUPPORT ADVISOR

(Outside Sales in Large Construction & Forestry Equipment Industry)

Salary: $40,000 to $60,000 base pay + Commission (Earning potential up to $75k + per year)

• Company Laptop & Cell phone
• 7 Paid Holidays + generous paid time off
• Paid Training & Rewards
• 401k & Co. Match
• Comprehensive Benefits
• Fantastic Work-Live Balance

Job Type: Full Time, Exempt - Monday thru Friday

Five Star Equipment has an excellent opportunity for a Customer Support Advisor (CSA) for the Rochester, NY territory. We are looking for a self-motivated, experienced sales professional to join our team. The CSA is responsible for driving product support sales (service, parts & undercarriage) to customers within their assigned territory.

The CSA is viewed by the field customer as an extension of the service, parts and sales departments. The CSA fosters brand loyalty by promoting equipment maintenance and service programs to customers, parts sales and providing technical support.   

ABOUT US!

Five Star Equipment is Northern PA and New York State’s John Deere Construction and Forestry Equipment Dealer with seven locations serving 57 counties.

As a leading North American Dealer, Five Star Equipment is committed to offering a full range of high-quality equipment for the Construction and Forestry industries. We accomplish this by offering full-service repair facilities, large parts inventories, and dedicated employees for all your sales, parts, and service needs.

Locations:

• Dunmore, PA

• Williamsport, PA
• Waterford, PA
• Kirkwood, NY
• Rochester, NY
• Syracuse, NY
• Orchard Park, NY

Responsibility   

• Develops and implements strategies to ensure assigned territory coverage and increase business profits. Schedules calls and visits to current and potential customers. Develops rapport with current and future customers and maintains satisfaction to ensure ongoing business. 
• Works in the field calling on customers to drive incremental product support sales (service, parts and undercarriage work).  
• Gathers year, make, model or function of equipment to be serviced. Offers recommendations for needed parts, preventative services or other requests based on needs being discussed.  
• Assists field customers with obtaining quotes for common needs like batteries, engines, bucket teeth, oil, filters, PM, etc.  
• Markets and sells both OEM and aftermarket ground engaging tools, undercarriage and miscellaneous wear parts.  
• Markets and sells repair services for all OEM equipment and competing manufacturers.  
• Markets a