GMP Team Lead (3rd Shift)

The Opportunity:

At Avantor, people are the most important part of our success because they drive our global performance. That’s why our Avantor Lab and Production Services team is a trusted partner in supporting the innovation and growth objectives of labs across the globe.   

In this role, you will report to Supervisor, Onsite Services and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science.

Location: Malvern, PA 19355

Schedule: 3rd Shift rotating schedule/7pm - 7:30am

Shift Differential: 15%

What we’re looking for  

·       Education: High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred

·       Experience:1 -4 years equivalent experience in customer services/purchasing/or account management , spill containment training, IATA, DOT, IMDG and OSHA Right to Know a plus, cross referencing and inside sales experience a plus, knowledge of scientific products and services a plus

·       Collaboration Tool: Knowledge of Information intermediate computer skills including Microsoft Office with proficiency in Word and Excel

·       Preferred Qualifications:  

• Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.

• Knowledge of Information Access and ERP Systems; intermediate Microsoft Office Knowledge with proficiency in Microsoft Word, Excel, PowerPoint and basic understanding of Microsoft Access

• Excellent customer service skills; display a professional can do attitude

• Basic purchasing and inventory knowledge

• High regard for safety, quality and adherence to protocols, policies and procedures

• Must be flexible, adaptable, and multi-task oriented

• Ability to self-manage and self-motivate; forward thinking

• Proficient in trouble shooting

• Strong verbal and written communication skills to interact with both customers and various departments within Avantor.

• Understanding of, and ability to administer Avantor's policies consistently.

• Ability to make sound business decisions with limited consultation with manager

Who you are   

A creative, agile, and highly motivated professional seeking to enhance your experience and gain some meaningful professional growth within Lab and Production services. Apply today if you want to go further in your career and have the following:   

·                A strong work ethic and (initiative)  

·                Ability to work independently or as part of a team  

·                Ability to work in a fast-paced environment  

How you will thrive and create an impact  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:

• Coordinate and lead team efforts and performs work provided in SOW related to customer requirements.

• Coache and motivate team members to successfully perform job requirements and to meet / exceed goals and objectives. Encourage through mentoring, individual professional growth and team growth.

• Management of open order status reports, metrics and department reports, and SOP/SOW maintenance.

• Provide training and development as well as back-up to associates to perform required tasks.

• Perform administrative duties such as providing performance management input, time card review, vacation scheduling, etc.

• Create and maintain: SOP?s, SOW?s, SPI?s and KPI?s.

• Provide customer reporting and data analysis.

• Acts as a liaison between customer, Avantor services and Avantor sales.

• Perform other duties as assigned.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your caree