Patient Accounts Representative II

Job Summary 

The Patient Accounts Representative II serves as a subject matter expert in ensuring timely review, collection, data entry for billing and coding claims for payor and patient accounts. Patient Accounts Representative II ensures patient registration during check-in/check-out services, monitors phone traffic and schedules office visits. 

Essential Functions

• Promptly and positively greets patients and families, while assuring an efficient check in process and telephone encounters, according to pre-established practice guidelines.
• Collects applicable co-pays at time of service.
• Posts payments to patient accounts; ensures reconciliation/balance of deposits/cash drawers daily.
• Verifies accurately entering essential patient information and insurance into the hospital registration and scheduling system.
• Enters codes accurately.
• Assists with referrals as needed.
• Supports the daily maintenance of patient records and provider schedules while following HIPAA guidelines.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED preferred
• 1-2 years experience in physician clinic office or other health-related field preferred
• 1-2 years experience with healthcare billing preferred

Knowledge, Skills and Abilities

• Customer Service
• Ability to work independently and in a fast-paced environment.
• Strong interpersonal skills for interacting with staff and visitors
• Strong multi-tasking and organization skills to balance and prioritize work.
• Strong computer skills
• Ability to resolve problems with minimal assistance.
• Knowledge of insurance procedures