Med Adherence Outreach Specialist, Remote

*** This position is open to Aledade internal candidates only. *** We are actively recruiting for a Med Adherence Outreach Specialist who will support Aledade practices. If you can clearly connect the good work you do with providing great care to people who need it, the Med Adherence Outreach Specialist position at Aledade is the fit for you. Specifically, the Med Adherence Outreach Specialist will be obtaining medication lists, making follow up calls to the patient, making calls to their PCP office, placing reminder calls for medication pick up and completing check ins on adherence and other plans as set by the Pharmacist. Eligible candidates must be comfortable speaking with patients, physician offices, collaborating across teams, and organizing data. Ideal candidates will possess strong verbal and written communication skills, be detail oriented and fluent in Microsoft Office and Google Suite applications.

Responsibilties:

• Telephonic outreach to patients to obtain medication information, including but not limited to post discharge, hypertension, cholesterol, and diabetes.
• Place reminder and follow up calls to patients, including information such as what to expect when the Pharmacist calls them, when their next PCP appointment is and when they need to get updated lab work.
• Engage with internal and external business entities to coordinate all patient-related needs, such as assisting patients with refills and/or medication delivery, and other barriers.
• Streamline pharmacy processes with a focus on process improvement
• Establish relationships, gather input and facilitate communication amongst key stakeholders

Required Skills/Abilities

• Experience providing telephonic support with regards to patient outreach
• Proven experience completing comprehensive post-call notes in a patient-centered documentation tool
• Basic understanding of Medicare, STAR ratings
• Experience incorporating health literacy into daily work with patients
• Experience & comfort using technologies such as a computer, telephone, and various types of electronic health record (EHR) platforms to document patient interactions and medication adherence discussions
• Effective collaboration skills across teams
• A positive, proactive attitude with a passion for customer service
• Self-motivated individual, comfortable working in a fast-paced environment
• Highly proficient organizational skills, soft skills, and critical thinking
• Excellent communication, writing, proofreading and grammar skills
• Ability and comfort with tackling and prioritizing multiple tasks
• Strong attention to detail and accuracy
• Proficient in Microsoft Excel and Google Suite Tools such as Google Sheets
• Must have access to reliable high speed internet connection
• Schedule: Monday-Friday 8:30am-5pm in your respective time zone, with the possibility of afternoons, evenings, and/or Saturday mornings

Education & Experience

• High school diploma required, Bachelor’s preferred
• 1 year minimum experience within Aledade, 1+ years experience as a Certified Pharmacy Technician preferred (active license)

Who We Are:Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:Flexible work schedules and the ability to work remotely are available for many rolesHealth, dental and vision insurance paid up to 80% for employees, depe