Field Quality Engineer II

At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.
As a Field Quality Engineer II, you will work closely with WHOOP Hardware, Manufacturing, Supply Chain & Operations, and Membership Services teams as you will be responsible for collecting, analyzing and documenting field trends on the WHOOP product. You will perform hands-on engineering analysis of field returns and work collaboratively with electrical, mechanical and embedded teams to identify design or process improvements so our members have a best-in-class hardware experience. 

RESPONSIBILITIES:

• Perform data analytics on returned product, field reliability and field performance data. Create data visualizations for engineering teams and stakeholder visibility
• Partner with the Membership Services team to become an expert in field quality issues. Understand, analyze, and optimize product return strategy, member communications, and field troubleshooting decision trees and SOPs
• Lead returned product engineering failure analysis to root cause issues and identify opportunities for field performance improvements while working collaboratively with the other engineering disciplines
• Develop field reliability test plans and protocols, partnering with external engineering labs and manufacturing partners to leverage their testing and analysis capabilities
• Project manage field quality initiatives with suppliers, external test providers, and engineering labs, owning the technical definition, schedule, cost, and coordination with all stakeholders and contributors 
• Track corrective action effectiveness after improvements have been implemented and released to the field

QUALIFICATIONS:

• Degree in Mechanical or Electrical Engineering, a related field, or equivalent practical experience.
• 3+ years experience in quality engineering focusing on field quality, reliability, root cause analysis and transforming data into meaningful metrics
• Functional knowledge of electromechanical design, manufacturing, and engineering validation
• Strong written and verbal communication skills of technical details and engineering analyses with domestic and international teams
• Impeccable attention to detail, time management, and organizational skills 
• Self motivated and proactive, demonstrating creative and critical thinking capabilities in a team environment

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility