Specialist-Physician Referral Services

Department: Access Referral Services
Schedule: Days
 

Position Summary
The Patient Access Center is the central service hub for IU Health Physicians, providing essential health and clinical program information. The Specialist – Physician Referral Services plays a key role in coordinating referrals from IU Health Physicians and advanced practice providers to primary and specialty care practices. This position will be remote.

Under general supervision and in accordance with established policies, the Specialist is responsible for:

• Coordinating patient referrals efficiently and accurately.
• Making outbound calls to patients and physician offices to confirm referral preferences and appointment details.
• Handling inbound calls from the Referral/Appointment Navigation mainline with a high level of customer service.
• Working across multiple electronic healthcare systems to:
  • Schedule appointments and register patients.
  • Review and communicate health information via the EMR.
  • Facilitate nurse triage access when needed.
  • Provide immediate support and resolution for referral-related inquiries.

This role also supports the Referral Team as a subject matter resource within the Patient Access Center.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of customer service experience; healthcare setting preferred.
• Experience in medical office referral coordination strongly desired.
• Proficiency in EMR systems (e.g., E-Centaurus, Cerner, Careweb).
• Familiarity with insurance precertification and referral management preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal skills and ability to interact professionally with all levels of staff.
• Ability to manage multiple tasks with attention to detail and accuracy.
• Knowledge of medical terminology and confidentiality standards.
• Experience with multi-line phone systems and data entry.
• Strong organizational and time management skills.
• Ability to work independently, take initiative, and meet objectives.
• Flexibility to work evenings and weekends as needed.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.