Jobs and Careers

Account Manager (property & liability insurance)

United Statesfull_timeVerifiedPosted 30 Jan 2026

💰 $104,000/yr($81,000/yr – $104,000/yr)

About the role

For more than 90 years, The Church Insurance Agency Companies (CIAC) have focused on providing The Episcopal Church broad, cost-effective property and casualty coverage and unique risk management strategies and tools in a financially sustainable way. REMOTE POSITION, but may require some travel. The ideal candidate will reside east of the Mississippi / central corridor including AL, IL, IN,KY, MI, MS, OH, TN. The CIAC Account Manager is the primary contact with assigned customers in a region and will interact with clients virtually and in person. This role will work directly with customers to develop a risk management and insurance program which meets their unique needs and, in that effort, identifies needs which are not currently being met. Creates ways to assist clients at the local level. The CIAC Account Manager has clear and challenging goals for customer satisfaction and retention, overall premium growth, and profitability measures and is expected to meet them on an annual basis. This role systematically develops prospects and acquires new customers using a consultative, value-based approach. Working in conjunction with the SVP & GM and / or the VP Field Manager, the CIAC Account Manager will work in a subset of territories consisting of smaller dioceses/churches and later stage mid-size churches/dioceses. This role will work with regional VP’s to receive knowledge and / or specific introductions with the regional VP serving as coordination resource. ESSENTIAL DUTIES AND RESPONSIBILITIES

Develop and deliver oral and written presentations on insurance issues via attending vestry meetings, diocesan conventions, seminars, etc. to discuss property/liability.
Identify risk management needs and ensure compliance with Episcopal Safety Program (ESP) risk recommendations via communication and any necessary follow-up with clients.
Understand and be able to communicate any underwriting concerns.
Obtain updated risk management details directly from clients via completion of renewal review; providing details to underwriting. Negotiate and get agreement on values.
Verify and update MSB replacement cost calculations as needed.
Market to Episcopal churches that are not currently insured with CIC.
Upselling of current client base Crime, Umbrella, Auto, Workers Compensation, International Travel
Contributes towards the team establishing benchmark retention goal of 97% of existing book.
Complete all details for the property, general liability, crime, directors & officers, auto, workers compensation and umbrella that are required to obtain a quote
Present coverage offerings via phone, email and mail
System based reporting and forecasting retention, risk management and sales objectives
Must personally and proactively plan and accomplish assigned tasks and goals
Detailed knowledge and understanding of property and casualty products, services and policies
Proven use of agency system(s)

QUALIFICATIONS

Professional insurance or risk management designation(s) (CPCU, ARM) preferred; active involvement in professional development strongly encouraged.
Highly organized and capable of handling a number of time sensitive and important issues simultaneously, with diplomacy and accuracy.
Solid knowledge and understanding of functional terminology, guidelines and procedures as well as a solid knowledge of products, services and policies.
Proven track record with regards to judgment used in the application of various criteria and procedures, the identification and investigation of discrepancies, the resolution of problems and the expeditious processing of all transactions.
Complete understanding of the need to achieve team goals in a “customer-focused” environment.
Familiarity with the Episcopal Church preferred but not required.
Willingness and ability to travel as necessary
Highly developed listening and communication skills – both written and oral.
An empathetic, proactive, creative response to customer concerns and needs.

EDUCATION / EXPERIENCE

6+ years of previous experience in a field structured organization providing direct client facing customer support acting as a liaison between customers and companies (preferred). Commercial lines Property & Casua