Associate, Accounts Receivable

Description of Job Function:

Perform general clerical and accounting duties such as the invoicing of services, correcting invoices, generating credit memos, submitting invoices against POs through various platforms, and providing excellent customer service to valued clients with billing inquiries. Responsible for reaching out to clients to collect payment for past due balances, updating files/systems with most current customer information as received, and working closely with other AR team members to cover various tasks as necessary.

 

Principal Responsibilities:

• Invoice services and other billing requests.
• Collaborate with scheduling coordinators, sales team, and client service teams to provide exceptional customer service and accuracy when billing valued clients, as needed.
• Assist with client inquiries by email and phone promptly.
• Maintain systems with current client billing information.
• Communicate with clients to resolve overdue accounts and current balances via email and phone.
• Maintain an organized list of customers who have not made payments according to the severity of delinquency and value.
• Establish and record client commitments of payment plans, as necessary.
• Abide by federal and state laws regarding debt collection.
• Contribute to shared mailbox maintenance and organization.
• Filing and other general support for the Finance Department.
• Other duties, as directed by the supervisor.

 

Additional Activities:

• Maintain favorable working relationships across the company to foster and promote a cooperative and harmonious working climate that is conducive to maximum employee morale, productivity, efficiency and effectiveness.

Principal Customers:

• All clients, guests, and employees of AIB International’s consolidated operations.

                   

Qualifications Required:

Education – Postsecondary education in business, related field, or related experience.

Training & Experience – Leadership, debt collection or other customer service. Familiarity with accounting systems and procedures is preferred.

 Skills – The ideal candidate should have strong interpersonal skills and be capable of building effective relationships through active listening. They should demonstrate a high level of responsibility in planning and organizing daily tasks, paying attention to detail and effectively managing their time. Excellent verbal and written communication skills are essential, including a strong command of grammar, sentence structure, and spelling. The candidate should be dependable, detail-oriented, proficient in Microsoft Excel and computerized accounting systems, committed to maintaining confidentiality, and self-motivated. The ability to multitask and work well in a team environment, coupled with a strong sense of follow-through, is also important.

 

 Special Requirements:

• Experience with payment processing systems, invoicing, and purchase orders.
• Resourceful: Our customer data & invoicing preferences/exceptions are in various places and the candidate must demonstrate the ability to either refer to processes in their appropriately filed locations, make their own notes, and not be afraid to ask questions.
• Adaptable to change and responsibilities can be shifted between team members to accommodate fair workloads. Can also navigate system changes with a positive attitude with the eagerness to learn.
• Examples of experience with Excel

• Familiarity with Pivot Tables & lookup functions isn’t required but can be very helpful.

• This can be taught to someone who is familiar with working in Excel, but prior experience is preferred.

• Types of debt collection and/or customer service experience – being firm & polite – there’s a fine balance, so communicate skills are imperative.

• WFH Experience

• Self-motivation: Staying motivated when working independently to prioritize daily, weekly, and monthly tasks

• Would value answers regarding utilizing their calendar, or a to-do list and reevaluating their priorities often.

• Ability to pivot when unexpected tasks take precedence which may derail their scheduled tasks to demonstrate decision-making and initiative.

• Answers may also suggest they have the ability to manage their time effectively, which is needed in this position.

• Preferred management style

• If they need