Service Desk Technician - Wednesday - Sunday 11pm – 7:30am - Onsite

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Secret

Suitability:

Public Trust/Other Required:

Other

Job Family:

Help Desk

Job Qualifications:

Skills:

Help Desk Support, Remote Support, Service Requests, Ticketing Systems, Troubleshooting

Certifications:

Azure Fundamentals (AZ-900) - Microsoft, CompTIA - Network+ - CompTIA, CompTIA - Security+ - CompTIA, ITIL Foundations - ITIL

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

GDIT is seeking a Service Desk Technician for a 24x7x365 service desk for a federal customer in Washington, DC.  This position is under an IT Modernization and Sustainment program within a component agency of the Department of Homeland Security (DHS).  This position will report directly to the Service Desk Manager or a Shift Lead.  In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability.  The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.

Job Description Summary:

The Service Desk Technician will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.

Shift schedule for this position is Wednesday thru Sunday 11pm – 7:30am.

Work location is 100% onsite at federal government facility.

The work location is near Gallery Place Metro station and Metro Center.

WHAT YOU’LL NEED TO SUCCEED:

• The applicant must have a technical background
• Experience working on Service Desk teams supporting IT services (Desired)
• Experience in working with a ticketing system, such as ServiceNow, Remedy, Heat, SCSM, etc… (Desired)
• The ability to resolve technical and other types of issues with little oversight
• Strong oral and written communications skills
• Technical certifications (Desired)
• 6 years relevant experience in lieu of a degree is acceptable
• Technical degree preferred.
• US Citizenship Required
  
  GDIT IS YOUR PLACE:
  ●  401K with company match
  ● Comprehensive health and wellness packages
  ● Internal mobility team dedicated to helping you own your career
  ● Professional growth opportunities including paid education and certifications
  ● Cutting-edge technology you can learn from

The likely hourly rate for this position is between $24.16 - $32.20. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and