Senior Manager, Claims Analytics & Decision Support (Auto)

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Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

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Role Purpose

The Senior Manager, Claims Analytics & Decision Support serves as a strategic finance partner to Claims leadership, translating financial and operational data into clear, actionable insights that support loss cost management, operational efficiency, and profitable growth. This role sits at the intersection of Finance and Claims, with a primary focus on claims performance drivers, tradeoff analysis, and forward-looking decision support.

Key Responsibilities:

Claims Financial Leadership

Own financial analysis and decision support for the Auto Claims organization:

• Loss cost, severity, and frequency trends

• Claims expense and operational cost dynamics

• Claim handling efficiency and productivity metrics

Partner closely with Claims leaders to:

• Evaluate performance drivers and emerging trends

• Quantify tradeoffs between claim outcomes, cost, cycle time, and customer experience

• Support data-backed decisions related to staffing, process changes, and operational

Analytics & Insight Generation

Develop and maintain claims-focused analytics, including:

• Loss cost and expense outlooks

• Severity and frequency trend analysis

• Sensitivity analyses tied to claim mix, operational changes, or external cost pressures

Move beyond reporting to deliver insight-led storytelling that connects financial outcomes to claims operations and decision levers

Design and operationalize new analytical tools and models to support claims decision-making at scale

Identify opportunities to improve analytical frameworks, data usability, and insight timeliness across Claims

Senior Leader & Stakeholder Partnership

Serve as a trusted thought partner to:

• Claims senior leadership

• Claims operations and support teams

• Cross-functional partners (e.g., Product, Underwriting, Actuarial)

Support financial and business readouts by distilling complex analyses into clear, decision-ready narratives

Anticipate questions and proactively surface risks and opportunities related to claims performance

Process Improvement & Capability Building

Enhance consistency and rigor across finance’s claims analytics through:

• Standardized metrics, templates, and decision frameworks

• Improved documentation and repeatability of analyses

Contribute to the evolution of FP&A toward a high-impact advisory, forward-looking model

Collaborate with peers to share best practices and elevate analytics maturity across the Auto CFO organization

People Leadership & Development

Lead, mentor, and develop team members supporting claims analytics

Set clear expectations around analytical quality, business partnership, and ownership

Build bench strength by coaching team members toward broader understanding of the business, economics, and trade-offs between decisions

Location: This position is a hybrid role. It is required to be on-site 3 days per week, at one of the following office locations:

• Chicago, IL

• Bethesda, MD

 

Annual Salary

$130,175.00 - $212,175.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

 

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their