Business Risk Lead, Director, Enterprise Services Risk Office

Center 1 (19052), United States of America, McLean, Virginia

Business Risk Lead, Director, Enterprise Services Risk Office

Are you a problem solver seeking an exciting challenge? Can you build relationships as well as develop and implement innovative solutions? Are you ready to work on the front line of a top 10 Bank? Come be a part of an organization that’s dedicated to helping Capital One identify, manage and effectively mitigate risk – for our customers, our communities and our associates. 

As a member of the Enterprise Services Risk (ESR) Business Risk Management team, you will partner with colleagues across Brand, External Affairs, Ventures and other risk teams to deliver results that have a direct impact on internal and external customer experience, and implement risk solutions to ensure Capital One’s continued stability and success.  Responsibilities require partnering with a broad set of leaders and stakeholders to identify existing and potential emerging risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded. There is a heavy emphasis on transforming the risk profile and partnering with leaders on their strategic initiatives to ensure they are implemented effectively with a leading edge risk posture.

What you’ll do: 

• Partner with Brand, Ventures and External Affairs and leverage a trust advisor model to support business initiatives, issue management, process improvement, control testing and related risk assessment activities 

• Develop a deep understanding of business strategies, products, technology, services, and risk profile 

• Conduct periodic risk reviews with the executives and support reporting for technology risk metrics 

• Develop risk analysis, perform deep dive investigations, and drive specific risk initiatives to minimize risk posture and strengthen overall control suite effectiveness

• Implement process improvements: process certification framework, process hierarchy change management, change control, and risk reporting 

• Oversee teams who are responsible for managing Enterprise process hierarchy (L1/L2 processes), controls, and other core risk foundations

• Help resolve the large thorny issues, and concerns, and develop plans to proactively manage  emerging risks and regulatory focus areas

• Consult on risks across the first line of defense business and technology partners providing advice and guidance as needed

• Participate in processes criticality assessments and process level assessments 

• Communicate complex ideas concisely and convincingly; adjust communication to the audience; comfortable with presenting to executive leadership

• Brings energy to their team and partners,  and rallies them around a common goal

• Be an approachable and effective partner to navigate regulatory and compliance requirements to help develop fit for purpose solutions with the ability to flex where appropriate

• Understand the broader context and implications (e.g., financial, legal, reputational, etc.) of the various types of risk affecting the business area 

• Partner with Divisional and Enterprise wide Risk Associates to remove complexity and improve efficiency

Basic Qualifications:  

• Bachelor's Degree or military experience

• At least 10 years of experience in Risk Management

• At least 8 years of People Management experience 

• At least 8 years of experience in project management, risk program, Cloud risk management, process management or any combination of the four

• At least 8  years of experience supporting or partnering with internal clients, external clients, or a combination of the two

• At least 8 years of experience consulting with senior executives

• At least 4 years of experience working in cross functional teams 

Preferred Qualifications: 

• At least 10 years of experience in project management, process management, agile delivery

• At least 10 years of experience managing senior stakeholders across different business functions    

• At least 10 years of experience writing communications and presentations for leadership audience

• At least 10 years of experience in strategy development, pr