Senior Product Manager Mobile

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

The position combines two areas of responsibility: product ownership for Mobile Application used internally in Brambles Digital (ScanApps) and Mobile applications supporting Digital Customer Solutions.

Mobile applications support business critical tasks in our service centres (collecting smart device information about Firmware, Errors, Status, Battery levels etc..) as well as customer solutions (proof of goods delivery, temperature limit breaches for temperature sensitive produce.).

MAJOR / KEY ACCOUNTABILITIES

• Define product strategy for Brambles Digital and Digital Customer Solutions mobile applications.
• Build and maintain a roadmap for products in scope in close collaboration with the Digital software architecture team, and Brambles IT, Digital Customer Solutions team.
• Facilitate communication throughout the development process between a variety of internal stakeholders as well as customer-facing teams, ensuring that product satisfies customers' needs and are highly adopted.
• Work closely with architects, engineers, quality engineers for building the solution.
• Work with consulting and implementation teams that use the solution in their projects.
• Collaborate with UX and visual design teams for a world-class user experience.
• Collaborate closely with solution and product managers that manage Brambles asset tracking and customer facing solutions.
• Serve as a product evangelist to customers, Brambles business units, and solution implementation teams to help them understand the concepts and best practices for using mobile applications.
• Define and analyze metrics that inform the success of your product in terms of adoption and actual use.
• Refine requirements based on detailed end user input (internal and external).
• Lead by example.

CHALLENGES / PROBLEM SOLVING

• Have a vision and lay out a plan to build a world-class set of mobile applications for a supply chain network and customer solutions
• Combine the vision with detailed work on day-to-day issues including rollout support

KEY CONTACTS

• Digital leadership team
• Digital Customer Solutions team
• Members of supply chain and business unit teams in countries around the world
• Digital engineering, UX, implementation and support teams
• External Customers

Experience

Essential

• At least 5 years of software product management and or senior software development experience in the mobile software space.
• Experience as a technical, quality or support team lead (with or without HR responsibility).
• Multi-year experience in building mobile and handheld terminal applications.
• Experience in go-live of new software applications across multiple customers
• Hand-on experience analysing data.
• Bachelors degree in computer science, engineering, maths, statistics, one of the sciences, or business.

Desirable

• Experience in supply chain management systems.
• Experience as a team lead of a software development, consulting, or analyst team especially in supply chain management.
• Advanced degree (MS, MBA, or Ph.D.).