Senior Analyst, Operations - Gig Driver Pickup Experience

Position Summary...

What you'll do...

Are you looking for a rewarding career in data? Are you ambiguous and have strong attention to detail? If so, you may be the perfect fit for the Senior Analyst, Operations – Gig Driver Pickup Experience position at Walmart!

As a Senior Analyst for the Gig Driver Pickup Experience, you will be responsible for looking over the pickup experience process and looking for areas of improvements. You will need to create a defect free platform and identify any issues and processes to create resolutions. You will also be going through raw data and categorizing it to drive insights.

Location: This position will be fully onsite in Bentonville, AR

The team you’ll join:

On the Driver Experience team, we’re focused on creating an intuitive gig-driver experience that just works. One that is built through the lens of agent success which fosters trust and transparency, nurtures driver retention, and enables a differentiated support experience – empowering us to become a low-cost delivery partner and platform of choice for gig-drivers everywhere.

The Driver experience team views optimizable contact rate as a defect and is focused on reduction of contact rate as our primary OKR. We do so by holistically analyzing the experience across every phase of the driver journey and collaborating with product and engineering to enhance existing platform experiences, reduce high-friction pain points, and eliminating working as designed defects.

In a lot of ways, we function like a startup, meaning you’ll leverage cross functional leadership, a collaborative mindset (understanding the impact your suggestions have on other teams’ goals and OKRs), and a full range of product thinking and customer experience/operational strategist skills across all organizations.

You’ll make an impact by…

• Implementing project initiatives and recommending appropriate operations processes.
• Taking corrective action as necessary to drive project results.
• Identifying root causes and developing potential solutions and making recommendations based on data and observation.
• Providing and supporting the implementation of business solutions by building relationships and partnerships with key stakeholders

You’ll sweep us off our feet if…

• You have proven data analytical skills.
• You have experience with sequel or dashboards.
• You are proficient in MS Suite (including using Excel, PowerPoint and Pivot Tables)
• You have experience working with Tableau.
• You have strong attention to detail and are ambiguous.
• You can transform data insights into actionable items and propose solutions.
• You have an entrepreneurial mindset – tenacious, dedicated and thrive with ownership and autonomy.
• You can meet challenging deadlines in a very fast-paced environment.
• You are collaborative and team focused.

Minimum Requirements: Bachelor’s degree in Business Administration, Mathematics, Logistics, Computer Science, or related field OR 2 years’ experience in operations, retail, project management, or related area.

Desired Qualifications: 

• Strong background in data and extracting data from Tableau dashboards.
• MS Suite with Excel and PPT, Pivot tables, and PPT presentations.
• Data scientist background not required but is a plus.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer - Walmart, Inc. is an