Retail Fullfilment Lead

Employment Status: Full time

Location: On-Site at NEW Gymreapers’ HQ in Nampa, ID 

Schedule: Monday - Friday, 8AM - 5PM (flex according to business needs)

Reports To:  Sr Manager, Fulfillment

Position Overview:

The Retail Fulfillment Lead is responsible for executing all wholesale and retail partner orders from pick through shipment. This role owns compliance with retailer-specific requirements, on-time shipment performance, and order accuracy to prevent chargebacks, shortages, and retailer scorecard issues.

Key Responsibilities 

Retail Order Execution

• Manage all retail order queues in WMS (e.g., GNC, Walmart, Scheels)
• Prioritize work based on required ship dates, carrier requirements, and retailer SLAs
• Ensure all retail orders ship complete and on time
• Balance retail work against other warehouse priorities
• Maintain organized staging and dock areas
• Maintain workflows in Jira

Retail Compliance & Accuracy

• Enforce retailer-specific labeling, packing, and ASN requirements
• Ensure all system transactions and documentation are accurate
• Prevent shortages, overages, and mis-shipments
• Act as first line of defense against chargebacks

Cross-Functional Coordination

• Partner with Inventory Control to ensure accurate allocations of inventory
• Communicate shipment timelines and risks to leadership
• Maintain and coordinate workflows and updates through Jira
• Coordinate with outbound transportation as needed
• Communicate with retail sales and administrators on fulfillment workflows
• Ensure timely communication relating to order discrepancies including backorders, quantity or label changes, cancellations, and GS-128 label issues

General Warehouse Duties

• As necessary, perform standard daily warehouse operations to include:
  • Pick
  • Pack
  • Returns
  • Replenishment
  • FBA
  • Cycle Count

Training & Documentation

• Train associates on retail-specific SOPs
• Maintain up-to-date packing and labeling guides
• Reinforce attention to detail and compliance discipline

Reporting & Visibility

• Daily and weekly reporting on on-time shipments, compliance errors, chargebacks, labor hours, and risks

Key Performance Indicators

• On-time retail shipment rate
• Retail order accuracy
• Chargebacks and compliance violations
• Labor hours per retail order
• Shipment completeness

Benefits/Perks:

• Competitive Pay
• Company paid holidays
• Paid Time Off (PTO)
• Gymreapers on-site gym!
• Newly renovated HQ!
• 401(k) with up to a 4% employer match
• Life Flight Program, Voluntary
• Employee Assistance Program
• 50% Employee Discount 
• 100% Employer Paid: Medical, Dental and Vision
• 100% Employer Paid: Short-term and Long-term Disability - Life Insurance for both employee and spouse/dependents
• Health Savings Account (HSA) employee option

Gymreapers LLC is an equal opportunity employer.