Sr. Manager/Director, Cost to Serve & Clubhouses

About us:

Chief is a private network of the most powerful women executives in business. Our mission is to maximize the leadership impact of our members. Our network represents more than 10,000 companies including 77% of the Fortune 100, and nearly 40% of our members are in the C-Suite. Chief has been recognized as one of TIME’s 100 Most Influential Companies and one of Fast Company’s Most Innovative Companies.

Membership to Chief provides access to a vetted community of senior women executives and valuable insights that shape their leadership. The experience is digital and in-person, allowing members to build connections, engage in compelling discussions, and access resources in ways that are most meaningful to them. Our offerings range from executive coaching and executive education to thoughtful in-person and virtual programming and events that guide leaders through the most pressing topics in business. We have members across the United States with clubhouse locations in NYC, LA, Chicago, San Francisco, and Washington, DC.

Founded in 2019, Chief is backed by renowned investors including CapitalG, General Catalyst, Inspired Capital, and Primary Ventures.

Our network brings women in leadership together to share their ideas, insight, and influence, and the power of what we’re doing is felt by every member of our team. Our workplace is built on being real and respectful. We help grow careers, maintain our team’s wellbeing, and give everyone a seat at the table. We build teams where diverse voices, identities, perspectives, and experiences are represented and celebrated. Read more about working at Chief: https://chief.com/careers.

Note: We are hiring for this role at either a Senior Manager ($169K) or Director level ($190K). Salary offered will be based on a candidate’s previous experience in cost to serve and multi-unit financial modeling and demonstrated analytic and executive communication skills.

About the Role:

The Director of Financial Planning & Analysis (FP&A) is responsible for leading the company’s financial planning, forecasting, budgeting, and strategic analysis processes for the Customer Experience departments within the company, which includes Concierge, Learning & Development, Community and 5 Clubhouses across the country. This role partners closely with executive leadership to provide insights that drive informed decision-making, optimize financial performance, and support long-term business strategy. The Director of FP&A oversees financial modeling, performance reporting, and cross-functional financial planning initiatives. Reporting to the CFO, the Director of FP&A will create and maintain a member economic model that identifies and quantifies each driver of ‘cost to serve’ with the intention of managing a multiyear variable contribution margin expansion strategy while also expanding retention. In addition he or she will develop ClubHouse 4-Wall profitability reporting and initiatives to improve their profitability.

Key Responsibilities

• Partner with Customer Experience business leaders to deliver quarterly business reviews to CLT+ ELT that explain drivers of performance, assess risks and opportunities to delivering
  budget/forecast and deliver key actionable insights that shape strategy and support decision making

• Lead monthly business reviews with business partners, delivering KPI reporting and insights on performance, risks, and opportunities

• Own end-to-end financial planning processes and tools (budgeting, forecasting, long-range
  planning models, reports & processes) for business partners

• Build and maintain financial models to assess and report financial and experiential metrics and staffing capacity

• Prepare incremental cost v benefit analyses, scenarios and sensitivity analyses to support
  strategic decisions

• Support strategic projects, including new product offerings, experience and retention
  improvement ideas, promotions, incentive compensation design

• Partner with Accounting to investigate and resolve variances vs. budget as part of month-end close

• Work cross-functionally with all stakeholders to ensure alignment between operational plans and financial forecasts.

• Partner across key stakeholders on incentive compensation design and implementation to drive alignment with strategic objectives and financial goals (design, launch, processing monthly & quarterly payments)

• Design and manage effective dashboards, reports, and KPI scorecards

• Build processes, systems, and workflows to proactively deliver actionable insights