Customer Service Specialist

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range:

$46,400.00 - $76,400.00

The Customer Service Specialist is responsible for all facets of Customer sales order processing. This includes receiving, entering, reviewing, maintaining, and filing customer orders. This position also includes responsibility as the primary Customer contact for sales order inquiries by responding to customer questions, providing order updates, providing basic technical support, providing required documentation related to sales orders and facilitating information to maintain and update the customer database. 

Job Duties

• Process, maintain and file Bionostics and RNA brand customer retail and sample production orders in the current business system. 

• Adhere to SOX compliance activities and credit guidelines for all Customer orders. Assist with Customer sales tax documents, credit references, direct invoices and billing Issues as required. 

• Work closely with Master Scheduler to meet requested delivery dates for Customer orders and communicate delays to the Customer and/or Sales group as appropriate. 

• Respond to Customer inquiries related to order, provide order confirmation and shipment details as required. 

• Obtain authorization for returned products. Coordinate Return Goods Authorizations (RGAs) documentation. 

• Work closely with Manufacturing to obtain product release documentation as required. 

• Initiate shipping documents for Customer orders or requests. 

• Provide Customer with required or requested documentation related to sales order including Advanced Shipping Notifications (ASN's}, PDF inserts, Etc. 

• Key contact for customers with product ordering and basic technical questions. 

• Provide or initiate RNA price quotes as requested. Assist in contract placements or renewals for standing- order Customers as required. 

• Maintain accurate and up-to-date customer information in database(s). 

• Initiate or collaborate on applicable complaints, waivers, NCMR's and ECO's. 

• Develop and maintain metrics that characterize customer and overall performance. 

• Identify and implement Process improvement opportunities 

• Other duties as assigned by management 

Qualifications

• High School diploma required.  Undergraduate degrees in Business or equivalent Industry-related field is preferred 

• Minimum of 2 years in a Sales Support role required.  Medical/diagnostics experience is a plus