Field Service Cloud Techno-Functional Analyst

Position Overview:

Position is for Field Service Cloud professional preferably with implementation and support experience.

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.

Career Level - IC4

Job Responsibilities:

The main role of a Support engineer is to troubleshoot and resolve highly complex Functional problems. The key skills put to use on a daily basis are - high level of Functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

Education & Experience:

Bachelors /Masters degree or equivalent experience preferred. Other qualifications with adequate experience may be considered.

Minimum 6 years of implementation and support working experience.

Functional/Technical Knowledge & Skills:

Must have good understanding of the following with Field Service Cloud capabilities:

We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.

We expect candidate to have:

• Strong Field Service Cloud knowledge and concepts.
• Implementation/Support experience on Field Service Cloud modules/Features like Capacity, Collaboration, Core Manage, Customer Communication, Forecasting, Mobility, Routing, Smart Location etc.
• Implementation/Support experience on Field Service Cloud Technologies like in Java, C#, .Net, HTML5 , PHP and CSS.
• Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Commerce Cloud.
• Technically good Skills in knockout.js, java script, html, CSS, node.js , Rest APIs, Json, Postman.
• Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Commerce Cloud. 
• Strong problem solving skills.
• Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
• Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
• Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.
• Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
• High flexibility so you remain agile in a fast changing business and organizational environment.
• Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.
• Ability to travel up to 25%

 Personal Attributes:

• Self-driven and result oriented
• Strong problem solving/analytical skills
• Strong customer support and relation skills
• Effective communication (verbal and written)
• Focus on relationships (internal and external)
• Strong willingness to learn new things and share them with others
• Influencing/negotiating
• Team player
• Customer focused
• Confident and decisive
• Values Expertise (maintaining professional expertise in own discipline)
• Enthusiasm
• Flexibility
• Organizational skills
• Values and enjoys coaching/knowledge transfer ability
• Values and enjoys teaching technical courses

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Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $37.98 to $76.06 per hour; from $79,000 to $158,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as