Bilingual Centralized Scheduler

Description

Valley Healthcare System, Inc. has proudly served the Chattahoochee Valley region since August 1994. From our humble beginnings, we have grown to provide comprehensive medical, dental, behavioral health, outreach, and pharmacy services for individuals and families across our diverse communities.

We are seeking a Bilingual Centralized Scheduler to join our dynamic team. This is a full-time, on-site role primarily based in Columbus, GA, with occasional support for our Talbotton and Fortson locations. Fluency in both English and Spanish is required.

The Centralized Scheduler is responsible for managing and coordinating patient appointments across multiple healthcare services. This role involves a high volume of patient phone communication, requiring excellent customer service, attention to detail, and professionalism. The ability to communicate effectively with Spanish-speaking patients is essential to ensure equitable access to care.

• Schedule, reschedule, and cancel patient appointments according to departmental guidelines and templates.
• Confirm patient appointments and communicate all necessary details clearly.
• Manage a high volume of inbound calls, assisting patients with scheduling requests, inquiries, and general information.
• Retrieve and respond to voicemails in a timely manner.
• Create and route telephone encounters to the correct department or provider.
• Maintain effective communication with providers, clinical staff, and community partners.
• Perform clerical tasks including data entry, faxing, scanning, and updating patient records.
• Support other administrative functions as assigned by the supervisor.

Requirements

• Bilingual in English and Spanish (required).
• Strong communication and interpersonal skills with a compassionate, patient-centered approach.
• Previous experience in client intake, scheduling, or customer service in a healthcare environment.
• Familiarity with insurance information and medical office workflows.
• Knowledge of healthcare compliance standards, HIPAA, and scheduling protocols.
• Excellent organizational skills and attention to detail.
• Certification in Medical Office Administration or a related field preferred.

Schedule & Compensation

• Hours: Monday – Friday; occasional weekends may be required.
• Pay Range: $14.37 – $17.96 per hour, based on knowledge and experience.

Benefits

• 100% Employer-Paid Medical Coverage and Long-term Disability Coverage
• No-cost Dental and Vision services at our Clinics - Additional Dental, Vision, and Short-term Disability Coverage is available for purchase at a reduce cost. 
• 403(b) Retirement Plan.
• Generous Paid Time Off (PTO) and Paid Holidays.
• Competitive salary within a supportive, mission-driven workplace.

Compliance & Confidentiality

• Adhere to company policies, procedures, and all Federal, State, and Local requirements, including HIPAA Privacy & Security.
• Maintain strict confidentiality of all patient Personal Health Information (PHI) in written, oral, and electronic form.
• Secure computer logins, passwords, and workstations at all times to protect patient data.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to lift up to 20 pounds.
• This position is at risk for occupational exposure to blood and/or bodily fluids.

Evaluation

Performance will be evaluated on an ongoing basis by the Business Manager in accordance with Valley Healthcare System policies, including quality of work, professionalism, and adherence to responsibilities.