VP, Product Management, Insurance Segment (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are seeking an experienced VP of Insurance Product Management to lead the strategic evolution and growth of our product offerings into the insurance industry, with a strong emphasis on delivering omnichannel customer communication experiences. This senior leader will define and execute a comprehensive product strategy that supports our transformation to a scalable, platform-based SaaS model tailored for the insurance industry.

Reporting to the Head of Broadridge Customer Communication Product, the VP will collaborate across multiple product capability teams, sales, account management, strategy and other business functions to shape our roadmap, prioritize investments, and create business cases that accelerate innovation while ensuring regulatory compliance and operational efficiency. This role is critical in supporting insurance carriers with communication tools that enhance the policyholder experience across channels including email, mobile, web, print and emerging channels.

Key Responsibilities

Product Strategy:

Lead the definition and execution of a forward-looking product strategy & roadmap for insurance communication products, with a focus on digital-first, omnichannel experience. Develop and maintain a roadmap that supports scalable, compliant, and consistent policyholder communications across the policy, billing, and claims lifecycle.

Responsibilities include:

Investment prioritization and justification through data-backed business cases End to end planning & execution of multiyear product roadmap Cross-functional execution planning (funding, capacity planning) Balancing client-specific needs with platform scalability Delivering modern user experiences that meet evolving customer expectations

Collaborative Leadership & Stakeholder Alignment:

Act as a strategic connector between Product, Strategy, Sales, Pricing, Client Relations, and Engineering to ensure that platform and customer needs are continuously reflected in the product roadmap.

Voice of the Customer & Iterative Feedback:

Serve as the customer’s advocate by conducting discovery sessions, journey mapping, and structured feedback loops with insurance clients. Use qualitative and quantitative insights to refine products in agile development cycles, ensuring a tight fit between platform functionality and real-world use cases.

Market Analysis and Best Practices:

Stay ahead of industry trends, regulatory changes, and technology shifts. Analyze competitors and insurtech disruptors to position our offerings as innovative and differentiated.

Metrics and Reporting:

Define and monitor KPIs tied to product adoption, customer satisfaction, regulatory compliance, digital adoption (e.g., paperless enrollment), and operational efficiency. Present progress, gaps, and recommendations to executive stakeholders.

Business Development & Thought Leadership:

Play a visible role in sales, client engagement, and industry forums. Provide consultative support to the Sales team during client pitches and RFPs, bringing credibility through deep insurance and communications domain expertise. Articulate the business value of our platform, roadmap, and digital capabilities to prospects and existing customers.

Required Skills and Experience

• 15+ years of software product management experience, with at least 7+ years in insurance (P&C, life, or health). Experience delivering digital communication solutions in regulated environments is strongly preferred.
• Deep understanding of the policyholder communication lifecycle, including policy issuance, billing, endorsements, notices, renewals, and claims communications.
• Demonstrated experience leading platform-based product strategies, including building roadmaps, developing business cases, and managing digital-first delivery channels.
• Proven success leading large-scale transformation efforts in complex, matrixed environments.
• Exceptional ability to partner across functions (e.g., Sales, Client Relations, Compliance, Technology) to influence product direction and execution.
• Strong familiarity with omnichannel communication technologies (e.g., CCM/CXM, digita