Customer Success Manager

Create the future of e-health together with us by becoming a Customer Success Manager

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

• Serve as the key contact and responsible party for Revenue Cycle Management (RCM) customer(s) across multiple specialties.

• Serve as a trusted advisor and advocate by establishing and maintaining strong relationships with multiple levels of the customer organization including providers and C-Suite leadership. 

• Conduct regular customer meetings as defined by leadership to establish mutual goals and accounts receivable targets, review accounts receivable performance, payor issues and trends, the customer's business strategies, and physician revenue projections/expectations. 

• Actively promote a collaborative relationship with operational staff to facilitate the most effective, efficient delivery of services to the customer and to expedite resolution of customer issues. 

• Ensure coordination of resources by identifying support services needed by customers from other areas of CGM, including practice management, sales, information technology, accounting, administration, compliance, consulting services. Works with management in each of these areas to ensure delivery of services needed. 

• Manage, monitor, and drive improvements in all KPI’s and the revenue cycle by identifying value proposition of other value-added services.

• Perform and/or facilitate periodic billing audits for assigned customers.

Your Qualification:

• Minimum 8 years’ strategic account executive and/or management experience in revenue cycle, healthcare and/or payor experience required.

• A proven record as a strategic account manager/consultant in the healthcare industry with demonstrated success in customer growth and retention. 

• Strong executive presence and demonstrated capabilities in establishing executive level relationships and conducting executive-level meetings and presentations.

• Strong analytical mindset.

• Ability to engage senior-level executives and establish credibility.

What you can expect from us:

• Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.

• Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.

• Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.

• Security: We offer a secure workplace in a crisis-proof market.

• All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.

• Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.

We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.