Licensed P&C Customer Service and Sales Representative - Charleston

Exempt/Non Exempt:

Location Details:  

• AAA Car Care; 2031 Sam Rittenberg Blvd, Charleston, SC 29407

Position Schedule / Shift:  

Monday - Friday 8:30am - 6pm (Possible Rotating Saturday's 9:00am - 1:00pm) 

Position Summary 

The Auto Club Group is seeking a customer-focused Field Insurance Service Representative to support members with insurance policies, payments, renewals, and product inquiries. This role combines service, problem-solving, and sales support to help members protect what matters most while promoting ACG’s insurance, membership, and financial products. 

Key Responsibilities 

Customer Service & Member Support 

• Respond to customer insurance inquiries, explain product features and ACG service advantages, support sales processing, and resolve member/customer complaints with management support as needed. 

• Participate in team service efforts and help deliver consistent, customer-focused support. 

Insurance Policy Servicing & Processing 

• Service insurance policies and process applications, renewals, policy changes, endorsements, status or coverage changes, amendments, transfers, billing questions, and new business applications in accordance with state rules and corporate policies. 

• Respond to insurance availability, eligibility, and coverage questions; prepare proposals; update electronic member information; maintain filing systems; and provide general agency support. 

Sales, Quotes & Referrals 

• Provide insurance product quotes, apply underwriting and business rules and eligible discounts, complete sales, identify cross-sell opportunities, and promote insurance, membership, financial products, credit cards, Travel, and Life referrals. 

• Refer customers to agents when appropriate. 

Payments, Renewals & Retention 

• Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments; conduct retention calls; and contact members/insureds regarding delinquent memberships, late premiums, reinstatements, and cancellations. 

• Support outbound promotional and retention calling while promoting ACG products and services following established guidelines. 

Community & Office Support 

• Assist with office events that generate insurance revenue, increase member product awareness, and support local community activities. 

Required Qualifications 

• High School Diploma or equivalent 

• Current Property & Casualty Insurance license. 

• Ability to qualify for, obtain, and maintain all required state licenses and appointments to sell and/or service Auto Club Group Membership products. 

• Successful completion of Cus