Airport Customer Service/Ramp SUP-Advanced Air-LAS

General information

Job Title Airport Customer Service/Ramp SUP-Advanced Air-LAS Date Wednesday, January 8, 2025 State Nevada City Las Vegas Base Pay Rate: $ 21.00 Full/Part Time Full Time Shift A.M. shift, Overnight shift, P.M. shift

Requirements and Description

Responsibilities

The Unifi Customer Service/ Ramp Supervisor is responsible for supervising employees to their assigned shifts to ensure the daily
activities are performed safely and efficiently. Supervisors make sure that the customer service staff takes pride in being the
first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You
are friendly, outgoing and love to make people happy on a daily basis!

Essential Functions / Key Responsibilities
* Supervises and coordinates daily activities of employees to ensure safe and effective operations.
* Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/FAA regulations, Unifi policies and safety procedures, and all applicable laws.
* Responsible for shift management to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
* Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts and investigates and responds to employee relations issues in a timely manner.
* Communicates with manager concerning any problems or issues.
* Schedules and conducts shift meetings.
* Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
* Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.* Loads, unloads, services, guides, and directs customer aircraft.
* Safeguards customers' baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction. <