Director Inside Sales and Operations

Company :

Highmark Inc.

Job Description : 

JOB SUMMARY

This position will lead a team of telesales professionals, both employed and vendor partnerships, and will oversee the sales operations function of all sales channels within the Government Markets Sales Team.  This leader will effectively manage and direct the activities of all telesales teams to meet goals and strategic initiatives established within Government Markets through effective performance measurement and establishment of SLA/KPIs, along with effective capacity management.  The incumbent will provide both strategic and day-to-day direction of sales operations, ensuring all channels are positioned to meet growth expectations of the organization through execution of front office systems (e.g. CRM, Shop, Agent Management System) through immediate and emerging requirement gathering.   This role will support and utilize matrix relationships to ensure Government Markets Sales capabilities and systems meet the demand of the market to provide external and internal sales channels with the appropriate tools and capabilities exist to maximize enrollment outcomes. 

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Responsible for development and execution of sales operations front office systems, while developing and communicating future needs and strategic needs.  
• Work cross-functionally with other sales channel leaders to ensure appropriate sales operations capabilities meet the need of all channels. 
• Execute effective capacity management through forecast modeling and innovative solutions/staffing to support administrative cost savings while realizing strong performance outcomes.  
• Accountable for the development and execution of internal and external telesales strategies for Government Markets products. 
• Accountable for either direct or indirect vendor performance pertaining to both telesales capacity management and sales operations 
• Provide input in the development of marketing strategies for existing and new products 
• Other duties as assigned or requested.

EXPERIENCE

Required

• 5 years of experience in management or leadership role
• 5 years of experience in sales and/or sales operations

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Preferred

• Sales and/or sales operations in a health-insurance-related field

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SKILLS

• Strong knowledge and background in sales operations 
• Strong communications and interpersonal skills 
• Excellent problem resolution abilities 
• Effective C-suite communicator 
• Motivational/Leadership skills
• Coaching/Mentoring 
• Analytical capabilities to support sales strategy and execution 
• Effective presentation development skills

EDUCATION

Required

• Bachelor's degree (OR) relevant experience and/or education as determined by the company in lieu of bachelor's degree.   

Preferred

• Master's degree

LICENSES or CERTIFICATIONS

Required

• Producer's licenses for Accident and Health - within 45 days of hire

Preferred

• None

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardh