Senior Business Operations & Analytics Manager

Who Boundless is

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses. We are the largest player in the family immigration industry, and a high-growth challenger serving corporate clients. Across both consumer and business segments, we’ve aided over 100,000 individuals in their quest for U.S. residency. 

We're backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs’ foundation), Two Sigma Ventures, and Jerry Yang. 

Today, we are a dynamic growth-stage technology company with 400+ employees across the U.S. and Philippines. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success.

What you’ll do 

Our Business Operations & Analytics team is expanding rapidly to support Boundless’ growth goals and is looking for a strong leader to bring analytical rigor and practical business solutions to achieve those goals. This Senior Business Operations & Analytics Manager role will partner with Marketing, Sales, Product, Customer Success, Operations and Finance as key stakeholders to deliver insights that drive our business. 

If you’re passionate about telling stories with data, thrive in a fast-paced environment, and want to make a tangible impact on a growing mission-driven business, this role offers an exceptional opportunity to leave your mark on our entire business segment.

In this role, you will

• Lead the development of standard KPIs to support effectiveness and optimization for Marketing, Sales, Product, Customer Success, Operations and Finance teams
• Lead large, high priority, cross-functional projects (e.g. Marketing Attribution) that set strategic direction for the business
• Strategize with leaders across multiple functions within the org to identify workstreams for their team
• Manage team member(s) and contractors to deliver projects on time and within scope/budget
• Deliver timely analysis and commentary to executives on the performance of business, key drivers, and effectiveness of cross functional efforts
• Establish and manage executive and operational dashboards/reporting (e.g. Monthly Business Review) to inform decision-making
• Communicate clearly and proactively with stakeholders about prioritization, blockers, and timelines
• Stay up to date on sales and marketing measurement best practices and analysis capabilities of our tools

About you

• 7+ years of work experience in a finance, strategy, revenue operations or analytics role 
• Self-starter with high energy level who is flexible and adaptable to change 
• Ability and willingness to stretch between rolling up sleeves when needed and driving bigger strategic initiatives
• Experience managing team members directly or indirectly
• Experience problem-solving independently, leaning on cross-functional team members internally and also external networks and vendors 
• Excellent written and verbal communication skills and effective cross-functional collaborator
• Comfortable working with very large data sets and ensuring data quality
• High attention to detail
• Experience in analyzing and deriving actionable insights using a variety of data sets (sales pipeline analysis, conversion/funnel metrics, event tracking, marketing attribution) preferred
• Expertise with at least two of the standard analysis tools: Excel, SQL, R, Python, Tableau, Sigma, etc.
• Proficient in CRM and revenue tools (e.g., Salesforce, HubSpot, Outreach)

Why work for Boundless? 

Boundless offers employees the unique opportunity to grow professionally as leaders in the online immigration industry while driving positive social change. Every employee is essential to achieving our core mission of empowering every family to navigate the immigration system more confidently, rapidly and affordably.  

We are trailblazers in the online immigration space because we aren’t constrained by convention - We think without bounds. Boundless is a place for employees who aren’t afraid to continuously try new things. We value a spirit of inquiry and look for individuals who ask questions and challenge ideas to move us forward, to understand the why. We encourage our employees to focus on outcomes over output and to address complex challenges with simple solutions. Boundless is all about ownership, accountability, and flexibility in how we approa