Customer Service Representative - Content Moderator

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Content Moderation Rater really do?

Think of yourself as someone who will be the first point of contact owning and solving customer issues from start to finish, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Content Moderation Rater.

As a Content Moderation Rater, you will work with and guide customers (via phone, chat and/or email) as you troubleshoot software and/or device issues and deliver fast customized solutions. You will work with customers to solve problems and create support tickets in order to provide the fastest and easiest resolution while delivering an incredible experience.  

Do you have what it takes to be a Content Moderation Rater ?

As a Content Moderation Rater, you will:

Responsibilities/Duties:

• Assist our community and help resolve inquiries empathetically, accurately and on time
• Become and remain knowledgeable about products and community standards
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Strong interpersonal skills, verbal, and written communication skills and most importantly empathy
• Display a strong bias to doing what's right for our community in support our mission

Qualifications/Key Competencies:

• Impeccable communication, and writing skills
• General curiosity about how and why things work the way they do
• Ability to quickly learn and articulate technical concepts
• Ability to empathize with users and convey confidence through written interactions
• Well-versed in chat, and email etiquette, with a fine-tuned attention to detail
• Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required.
• 1+ years customer service experience
• Must work On Site at New Braunfels Location

About Us:

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long-term success through innovation and technology—powered by ridiculously smart people.

In addition to our truly #Ridiculous culture, you’ll enjoy benefits like:

• Outstanding Medical, Dental, Vision and Prescription plans
• 401k Match
• Pet Insurance
• In-house Wellness Coaches
• Hundreds of Discounts with the Brands you Love and Use

TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.

TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.