Account Manager, (District K12) Los Angeles

Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

• Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers. 

The Role:

As an Account Manager at Hazel Health, you will be responsible for cultivating, managing, and expanding relationships with K-12 partner school districts within your designated territory. Collaborating closely with the customer success team and other internal stakeholders, you will contribute to regional goals and strategies, ensuring our district partnerships are sustainably scaling to meet student healthcare needs.

In this role, you will establish and maintain strong, strategic partnerships with key decision-makers and stakeholders at all levels within a district. Acting as the chief strategist, you will lead the team in creating a dynamic experience throughout the life cycle of our K-12 partnerships.

Our ideal candidate will have prior experience in K-12 account management, with a data-driven, goal-oriented approach to achieving account management principles and revenue targets. A proven track record of fostering strong, dynamic relationships is essential.

This Account Manager supports district partnerships across Los Angeles, CA.

Location: Remote (This role requires up to 30% travel in the field. Candidates must be based in Los Angeles, CA)

What You’ll Do:

Activate & manage district relationships

• Identify key stakeholders across the district and broader district ecosystem (schools, parents, local government, other community partners, etc) that are critical to account success and develop insight into how decisions are made
• Serve as the primary point of contact and actively build and deepen relationships by understanding stakeholder needs and priorities and appropriately matching them to opportunities and solutions within Hazel’s control.
• Lead strategic conversations focused on the value of Hazel’s products and services, opportunities for improved customer service delivery, and expansions / renewals. 

Develop and implement strategies that drive partner success

• Develop account strategies to achieve engagement, renewal, and expansion targets, aligned with overall customer and Hazel business objectives. 
• Use tailored insights to recommend and build alignment around actions that will enable care for more students while improving the operating conditions necessary for account success.
• Proactively analyze account performance metrics, as well as customer feedback and insights, to identify and resolve risks that may impact the district's strategic goals. Work closely with cross-functional partners across the organization to surface customer needs and resolve issues in a timely manner.
• Conduct regular check-ins with district partners that deepen our understanding of customer needs, highlight successes, address concerns, and demonstrate how our products and services help districts achieve their goals.
• Accurately track customer-related activities, communication, market data, and critical issues using a CRM, ensuring all insights are integrated into strategic account planning.

Secure account renew