Regional Operations Director

Description

Greenway Waste & Recycling is seeking a Regional Operations Director, who will lead and manage all aspects of the day-to-day service operations in their assigned region. This hybrid position will have oversight over ongoing operations, new property onboarding, geographic expansion within the region, forecasting, quality control, and other functions necessary for the effective function of the assigned region. The Director will report to the General Manager and be a key strategic partner, thought leader, and ambassador of Greenway’s culture.

Responsibilities

• Managing the assigned operations team to drive accountability and performance across service quality, customer service, and productivity
• Implementing systems and processes to enhance customer and resident experience
• Optimizing operating productivity to include direct cost per unit served improvement
• Oversight of the assigned operations budget
• Partnering with the General Manager and Sales Leadership to develop organic growth strategies
• Be available to travel if needed
• Working with HR leadership to ensure the proper workforce is in place for quality service delivery
• Continually assessing the organization to determine the optimal use of resources
• Developing the central operation management team to support growth and scale
• Reducing employee turnover
• The Director will have extensive prior experience accomplishing and leading similar objectives
• Other duties as assigned

 In addition to the key initiatives laid out above, the Director will have the following

responsibilities. Accordingly, the candidate’s prior professional experience should indicate a

high level of competency in each of these areas:

Coaching and Developing

• Cultivate young talent and coach around performance
• Utilize leadership training skills to develop a strong structural leadership foundation and pipeline
• Teach professionalism and bring advanced business tools and principles into the organization
• Create an environment of merit-based advancement and empowerment within the operations organization
• Develop succession plans to support organizational growth
• Practice servant leadership

Strategic Leadership

• Be an engaged thought partner to the General Manager
• Play a significant role in business strategy development and implementation of new properties with sales team and District Service Managers
• Performance Attainment and Process Improvement
• Hold operators accountable for meeting goals
• Identify areas needing improvement and address proactively
• Be a thought leader on new processes and tools to improve performance and customer service

Requirements

• Minimum of three years of proven experience at a manager or director level 
• A history of successfully building effective cultures and growing similarly sized businesses, and the ability to win the hearts and minds of direct reports and front-line employees
• A background in technology enabled service industries with a strong understanding of field services. Multi-family experience is a plus
• Ability to pass a background check
• Ability to pass a drug test

Greenway Waste & Recycling is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.