Certified Medical Assistant - Ambulatory Care (42505)

Under the general supervision of a physician or other licensed medical provider, and a Registered Nurse (RN), the Certified Medical Assistant (CMA) serves as a front-line health service technician on a patient care team. Performs basic patient care services and technical tasks. Primarily assigned to the out-patient clinic and patient care teams. Performs a variety of technical (non-professional medical) and administrative tasks related to the treatment and care of patients in the ambulatory environment. Clinical duties require training and demonstrated competency, while not requiring the knowledge and skills represented by the licensure of full professional nurse education. Duties may be performed in a variety of settings, including Urgent Care at Winslow, the Emergency Department at Dilkon Medical Center, and outpatient clinics at Winslow, Dilkon, and Leupp. Upholds the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Maintains regular attendance and punctuality.
• Adheres to regulatory standards and related WIHCC/IHS regulations, policies and/or procedures while providing comprehensive, skilled, competent care specific to the age of the patients (neonate, infant, school age, adolescent, adult, and geriatric) based on knowledge/skills, scope of practice and the provider’s plan of care.
• Reviews charts of assigned patients to determine appropriate services based on patient needs. Participates in pre-visit planning for scheduled patients.  Communicates the patient needs and recommended treatment to the patient’s healthcare team.
• Incorporates and applies protocols in health promotion for well populations as well as treatment interventions for chronic conditions (i.e. Diabetes, Renal and heart disease, etc.).
• Interviews patients utilizing interview techniques that ensure confidentiality and privacy to appropriately determine plan of care.
• Performs intake procedures by obtaining chief complaint/purpose of visit; vital signs (TPR, B/P), pulse oximetry, height, weight, etc.
• Assesses age-specific screening protocols (i.e. Government Performance and Results Act (GPRA), indicators; medication review; pain assessment; growth/development, Body Mass Index (BMI), physical activity, nutritional status; BP control, glycemic control, etc.); monitors patient health and general well-being.  Documents information/patient care on the patient’s PCC ambulatory care record and/or electronic health record.
• Reinforces patient teaching given by the professional nurse and medical staff in a collaborative effort to assist patient’s to achieve self-management health goals, negotiating a brief action plan regarding diet, exercise, taking medication, or other domains of the patient’s life.
• Provides comprehensive care to patients; is able to prioritize patient care, procedures, and practices based on the patient’s assessment.  Administers therapeutic measures in collaboration with the medical plan of care and within scope of practice; informs the patient of prescribed procedures, prepares the patient, and assists during procedures as needed.
• Assists medical providers in examination of patients by explaining procedures; positioning the patient; assembling, arranging and draping instruments; and gathering supplies.
• Obtains bacteriologic specimens such as sputum and clean-