Senior Vice President, Service Delivery- Provider Operations

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. 

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Senior Vice President, Service Delivery serves a key role on the Provider Operations Leadership Team.  The position provides direction, leadership and management to a Zone Provider Operations team with direct reports comprised of Vice Presidents. Senior Vice President, Service Delivery is responsible for delivering world class service while delivering on financial commitments within a culture that is consistent with the values of Datavant.  This position will have full P&L responsibility including service delivery, productivity, employee engagement, account management, and strategic planning.

 

You will:

• Lead all aspects of Provider Centralized Service Delivery Operations 
• Manage new business implantations, work forecasts,  people hiring and team
• Establish and execute new processes for increase efficiencies 
• Build and develop a high-performing leadership team, including multiple Vice Presidents and their teams
• Ensure excellent client service and retention through operational rigor,  management, and continuous improvement
  Partner with cross-functional teams (Commercial, Product, Finance, Transformation) to evolve and scale service delivery models, including automation and offshore expansion
• Monitor teams performance using KPIs and scorecards, drive accountability, and implement performance plans to address underperformance
• Create a culture of high engagement, transparency, and accountability—one that reflects Datavant’s values
• Regularly engage with senior client stakeholders (including C-suite) to foster trusted relationships and enable joint success
  Champion security, compliance, and patient privacy in all aspects of service delivery
• Represent Datavant in industry forums and regulatory discussions as a thought leader in ROI services
  
  

What you will bring to the table:

• 15+ years in healthcare operations, health information management (HIM), ROI services, or related fields
• 10+ years in executive leadership, including oversight of large teams (2,000+), direct reports, and multi-site delivery
• Deep understanding of Provider environments, compliance regulations (e.g., HIPAA), and healthcare workflows
• Demonstrated strength in management and delivering high-value service outcomes
• Expertise in developing and executing organizational strategies and leading transformation at scale
• Proficiency with operational KPIs and continuous improvement frameworks (Lean, Six Sigma, etc.)
• Collaborative leadership style with ability to influence cross-functionally and align teams toward shared outcomes
• Bachelor's degree required; MBA or advanced degree preferred

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:$240,000—$300,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be wo