Team Lead Product Sales

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

 

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

 

To Learn More, please review the Benefits Eligibility Summary

 

Job Summary:
At Heavenly we are all about getting our guests on the mountain and creating an Experience of a Lifetime.
The Product Sales Team Lead is responsible for the oversight of Product, Sales & Service (PSS) operations at our base locations. This position works with our guests to develop a professional and personalize rapport while delivering world class guest service. Working in a fast-paced environment the Product Sales Team Lead provides quality information about all PSS products, oversees frontline team members, and works with guests to make sure we are best meeting their needs.    
  

Job Specifications: 

• Starting Wage: $23.00/hr - $27.05/hr
• Employment Type: Winter Seasonal 2025/2026
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities: 

• Oversee the daily operations of PSS: opening and closing procedures, morning meetings, daily assignments, sales transactions, processing of advanced sales reservations lesson packets and daily audits of sales transactions
• Address operations and guest service needs by setting clear goals and objectives for team members
• Foster a customer-focused environment and mindset to ensure delivery of an exceptional guest experience through all stages of the guest journey
• Work with PSS managers to align team priorities, hold team members accountable to achieve their best performance, and coach team members to grow and develop
• Manage frontline staffing levels in order to meet both guest demand and budget goals
• Complete and conduct mid and end of season reviews for staff
• Through strong communication and listening, serve as a consultative partner to PSS managers and strategic partners
• Perform other duties as required.
  
  

Job Requirements: 

• Must be reliable, punctual, and always exhibit a professional attitude and appearance
• Strong attention to detail and high work standards in support of accurate, flawless delivery
• Exceptional customer service skills
• Able to communicate effectively in a loud, fast-paced environment and maintain composure under pressure.
• Able to lead and inspire a team with a focus on team engagement
  
• Able to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity and professionalism
  
• Extensive knowledge of all Ski and Ride School products, policy & procedures
• Able to work outdoors in the elements; walk on snowy and icy surfaces
• Able to lift at least 25 lbs 
• Able to travel to various Heaven